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Universal Trainer Location : Location US-WA-Seattle Location : Address 425 Pike Street Location : City Seattle Location : State/Province WA ID 2024-2938 Category Learning and Development Position Type Full Time Min USD $48,000.00/Yr. Max USD $65,000.00/Yr. Min USD $48,000.00/Yr. Max USD $65,000.00/Yr. Job Summary The Universal Trainer directly reports to the Facilitation Training Manager and the L&D Group Training Manager to create, develop, and deliver a wide range of trainings and tools, that will cover WaFd Bank's various business lines and bank initiatives. This role serves as the front line and support staff trainer for delivering content face to face or virtual trainings with various bank training programs, certifications, banking platforms, digital channels, and various business lines. Effectively leads the training courses and curriculum as assigned. This includes, but is not limited to, deposit operations, consumer mortgage lending, banking regulations, internal bank policies and procedures, various computer systems software, soft-skill core competencies and other assigned duties. The day-to-day job tasks required of Universal Trainers vary depending on the assigned daily training needs, number of employees being trained, and the specific company protocols they're tasked with creating and teaching. On days not engaged in training, the Universal Trainer must participate in other responsibilities as assigned. See Primary Responsibilities. As a "Company ambassador" and role model, the Universal Trainer will lead by example and reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, the Universal Trainer must be kind when serving our colleagues and clients and help us achieve our vision to be "the most trusted and highly recommended regional bank in the markets we serve." Primary Responsibilities Bank Training Programs: Universal trainers are responsible to work with the L&D design team and business owners on various bank programs which will include: Complete understanding of what is being delivered Collaboration with script design Informed facilitation to deliver an exceptional learning experience for our bank team members. Universal trainers conduct training sessions, as assigned, using various training methods to engage employees, including hands-on and interactive activities, delivered virtually or in-person. Training sessions will be conducted in an open, friendly, and professional environment to maximize participant engagement and learning. Will be required to create support tools to compliment various trainings Universal trainers must learn bank processes and operations to deliver relevant, and effective training programs. Understands and demonstrates knowledge of the course content, materials, and delivery prior to training. Understands and anticipates audience needs; gathers information to adjust or customize training or instruction for any group. When required, a Universal Trainer will be assigned to job shadow various business line employees to develop relevant skills and comprehension of subjects being trained. On-going review of training content and materials keeping current on matters being trained. Makes updates to content and materials as needed for changes in company policies, processes, and standards. Logs all updates to content changes, approval, and sign offs. Engages suggestions for ongoing improvement, with the help of classroom participation, evaluations, and learner/participant feedback. Takes ownership of assigned projects, including conducting releva