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Job Information

The Coca-Cola Company Senior Customer Manager - Korea in Seoul, South Korea

Job Objective

  • Manage strategic international accounts in the food service industry of Korea region

Key Result Areas

Key Account Management

  • Connect with key customers (Global food service customers in Korea) to understand their business objectives/strategies/execution plan to design, build and influence business plans and beverage strategies across categories and ensure follow through of the execution in collaboration with the customers.

  • Deliver top-line growth by aligning on joint priorities with key customers via JBP

  • Retain key customers by successfully leading contract negotiations and securing required support from the System

  • Monitor and track overall business performance and provide regular update as well as recommendation on course-correction programs when needed to customers, bottler and relevant functions throughout the process.

Job Requirements / Qualifications

Core Competency:

Accelerates Growth

  • Drives innovative business improvements (proficient)

  • Balances immediate and long-term priorities (proficient)

Drives Execution

  • Delivers results (proficient)

  • Imports and exports good ideas (proficient)

Unleashes potential

  • Develops and inspires others (competent)

Act Like an Owner

  • Focus on highest priority actions first; adjust priorities when appropriate to achieve results.

  • Accomplish objectives; ensure completion of work.

Functional Skills:

Understand customers

  • Understanding customer and know how to explore customer needs (proficient)

  • Has strategic customer management knowledge and skills (proficient)

Problem solving and Negotiation skills

  • Be able to work independently to handle complex situation and pressure in customer management process (proficient)

  • Good problem-solving skills to deliver the best business results for the system (proficient)

  • Good negotiation skills to develop win-win partnership with key customers to maximize sales and profitability for the system

Planning, Execution and Analysis

  • Have good business planning skills to joint develop business with key accounts. (Proficient)

  • Develop joint business objectives with customers; development joint marketing plan with customers (Proficient)

  • Seeking innovative platforms/plans to interact with consumers via customers (Proficient)

  • Track the execution to make sure the result meet or exceeds the business planning objectives. (Proficient)

  • Financial analysis (Proficient)

  • Revenue management / BPPC (understand channel, pack, price dynamics, etc.) (Proficient)

  • Understands how to utilize marketing assets and strategic alliances to create stronger connections w consumers & customers (Proficient)

  • Be able to recognize patterns in diverse data sources; able to draw and communicate conclusions using relevant supporting date; Can demonstrate examples of how own analysis has led to important business decisions. (Proficient)

Communication

  • Have good communication skills within system & with the customers to maintain good relationship with bottlers & customers. (Proficient)

Knowledge & Experience:

Minimum 10+ years of Commercial and/or key account management experiences in multinational FMCG companies, or equivalent business operation and franchise experiences, or equivalent commercial and business experiences related to the food service industry and customers.

Education & Professional Qualification:

University/ Bachelor’s degree

Language Requirements:

Fluent in English and Korean. Excellent written English

Travel Requirements:

up to 80%

Skills:

Results-Oriented; Leadership; Sales Process; Account Management; Customer Relationship Management (CRM); Sales Management; Marketing; Pitch Presentations; Consultative Sales Management; Business Insights; Influencing Decisions; Sales Forecasting; Communication; National Account Sales; Customer Service Management; Business Development; Negotiation

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

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