The Coca-Cola Company Senior Customer Manager - Korea in Seoul, South Korea
- Manage strategic international accounts in the food service industry of Korea region
Key Result Areas
Key Account Management
Connect with key customers (Global food service customers in Korea) to understand their business objectives/strategies/execution plan to design, build and influence business plans and beverage strategies across categories and ensure follow through of the execution in collaboration with the customers.
Deliver top-line growth by aligning on joint priorities with key customers via JBP
Retain key customers by successfully leading contract negotiations and securing required support from the System
Monitor and track overall business performance and provide regular update as well as recommendation on course-correction programs when needed to customers, bottler and relevant functions throughout the process.
Job Requirements / Qualifications
Drives innovative business improvements (proficient)
Balances immediate and long-term priorities (proficient)
Delivers results (proficient)
Imports and exports good ideas (proficient)
- Develops and inspires others (competent)
Act Like an Owner
Focus on highest priority actions first; adjust priorities when appropriate to achieve results.
Accomplish objectives; ensure completion of work.
Understanding customer and know how to explore customer needs (proficient)
Has strategic customer management knowledge and skills (proficient)
Problem solving and Negotiation skills
Be able to work independently to handle complex situation and pressure in customer management process (proficient)
Good problem-solving skills to deliver the best business results for the system (proficient)
Good negotiation skills to develop win-win partnership with key customers to maximize sales and profitability for the system
Planning, Execution and Analysis
Have good business planning skills to joint develop business with key accounts. (Proficient)
Develop joint business objectives with customers; development joint marketing plan with customers (Proficient)
Seeking innovative platforms/plans to interact with consumers via customers (Proficient)
Track the execution to make sure the result meet or exceeds the business planning objectives. (Proficient)
Financial analysis (Proficient)
Revenue management / BPPC (understand channel, pack, price dynamics, etc.) (Proficient)
Understands how to utilize marketing assets and strategic alliances to create stronger connections w consumers & customers (Proficient)
Be able to recognize patterns in diverse data sources; able to draw and communicate conclusions using relevant supporting date; Can demonstrate examples of how own analysis has led to important business decisions. (Proficient)
- Have good communication skills within system & with the customers to maintain good relationship with bottlers & customers. (Proficient)
Knowledge & Experience:
Minimum 10+ years of Commercial and/or key account management experiences in multinational FMCG companies, or equivalent business operation and franchise experiences, or equivalent commercial and business experiences related to the food service industry and customers.
Education & Professional Qualification:
University/ Bachelor’s degree
Fluent in English and Korean. Excellent written English
up to 80%
Leadership; Results-Oriented; Sales Process; Account Management; Customer Relationship Management (CRM); Sales Management; Marketing; Pitch Presentations; Consultative Sales Management; Business Insights; Influencing Decisions; Sales Forecasting; Communication; National Account Sales; Customer Service Management; Business Development; Negotiation
Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
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The Coca-Cola Company
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