Job Information
HP Inc. Greater China Bid Desk Manager in Shanghai, China
Job Summary
- This role is responsible for managing the entire department of Greater China Bid Desk team for deal special price management, sales support, developing sales support strategies, and allocating resources while fostering collaboration and a high-performance environment. The role engages with stakeholders, manages special price management processes, and monitors performance indicators. The role performs talent management and ensures compliance with laws and regulations while maintaining accurate documentation.
Responsibilities
Manages the entire department of special price request management for sales support professionals, providing guidance and mentorship to ensure success and alignment with organizational goals.
Develops and executes business support strategies and initiatives aligned with sales goals and overall business objectives.
Allocates resources, including personnel and budget, to empower the team with the necessary tools and technology.
Manages Bid Desk team on an operational level and suggests ideas to improve the organization's effectiveness and efficiency.
Fosters collaboration and facilitates communication between the Bid Desk team and other departments to optimize cross-functional operations.
Monitors and tracks key performance indicators (KPIs), taking proactive measures to meet or exceed performance targets.
Engages with internal and external stakeholders to handle escalations, address issues/concerns, and communicate change updates.
Manages the organization's Customer Relationship Management (CRM) system, ensuring accurate tracking of leads, opportunities, and customer interactions.
Performs talent management responsibilities including recruitment, performance management, coaching, and career development.
Ensures compliance with all relevant laws, regulations, and company policies while maintaining accurate documentation.
Education & Experience Recommended
Four-year or Graduate Degree in Sales, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in customer support, sales operations, sales support, people management, or a related field.
Preferred Certifications
Project Management Professional (PMP) Certification
Certified Sales Operations Professional (CSOP)
Knowledge & Skills
Administrative Support
Cold Calling
Customer Relationship Management
Customer Support
Finance
Inside Sales
Invoicing
Marketing
Merchandising
Product Knowledge
Project Coordination
Proofreading
Sales Administration
Sales Management
Sales Process
Sales Prospecting
Sales Support
Salesforce
SAP Applications
Selling Techniques
Cross-Org Skills
Customer Centricity
Prioritization
Resilience
Team Management
Strategic Thinking
Impact & Scope
- Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.
Complexity
- Uses managerial concepts and company objectives to resolve issues in creative and effective ways.
Disclaimer
- This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Equal Opportunity Employer (EEO):
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
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