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This position is an onsite role in Shanghai China, where 3+ days a week in office are required.

Veralto : Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

About the Role:

We are currently seeking a highly skilled and motivated IT Professional to join our Core Infrastructure Team, as a Lead Support Engineer ! The Lead Support Engineer, Corporate IT Operations will be responsible for ensuring that our Veralto Corporate associates are supported and enabled to perform their various duties. This position will have the opportunity to help build out our technologies, our processes, and our organization to better position Veralto for the future.

The ideal candidate for this position will possess extensive experience in IT support and exhibit strong leadership skills. While senior-level experience is preferred, we are open to considering candidates with less experience who demonstrate exceptional soft skills and a strong commitment to excellence. This position is an onsite role in the Shanghai One Site, where at least 3 days a week in office are mandatory.

Key Responsibilities:

The Lead Support Engineer, Corporate IT Operations , will be responsible for performing the following duties, but not limited to:

• Endpoint Support

• Provide comprehensive endpoint support for Veralto Corporate associates and executives, primarily using Dell Latitude devices.

• Troubleshoot hardware and software issues as required

• Windows 10 (and eventually 11) Troubleshooting

• Microsoft Office Troubleshooting

• Resolve Microsoft Office application related-issues

• Help Troubleshoot Microsoft 365 back end issues

• Assist associates with office on their mobile phones as needed

• New Employee Onboarding and Endpoint Configuration

• Work with HR to provide an all-encompassing onboarding presentation to new hires that outlines our policies and processes

• Provision new endpoints using Windows Autopilot / Microsoft Intune

• Cross-Functional Team Collaboration (IT / HR / Finance / Etc)

• Collaborate with various Teams within the organization to ensure that our solutions meet their needs

• Manage relationships between Veralto IT and its Operating Companies IT Departments

• Co-Manage and Collaborate with Verlato Operating Companies on co-location sites throughout APAC

• AV Systems Management and Troubleshooting

• Manage and troubleshoot AV systems within the corporate office such as Microsoft Teams Rooms, Jabra Speakers, Jabra Headsets, etc.

• Documentation and Knowledge Sharing

• Create and maintain documentation which includes Standard Operating Procedures (SOPs), Standard Work, and Knowledge Base articles

• Basic Network Troubleshooting

• Conduct basic network troubleshooting at the corporate office, and provide smart hands support for the Network Engineering Team as required

• Ticket Management

• Monitor, manage, and complete incidents in Jira IT Service Management for all Veralto Corporate associates.

• Global Collaboration

• Participate/Lead in daily management meetings and support attainment of quality and delivery metrics within IT Operations

• Work with IT Operations peers globally to coordinate support as necessary for other offices and traveling Corporate associates.

• Work with Global Service to ensure quality of service

• Vendor Management

• Work with the various vendors that are engaged within the Veralto co-location sites to ensure business continuity

Requirements:

• At least 5 years of relevant experience, 10 years preferred.

• Senior-level experience in IT support is preferred, but candidates with exceptional soft skills/ professionalism and less experience will also be considered.

• Strong problem-solving and analytical skills.

• Strong end user support and process experience

• Excellent communication and interpersonal skills, including presentation experience.

• Proficiency with Dell Latitude devices, Microsoft Office, and Windows operating systems.

• Prior experience with AV systems and network troubleshooting is a plus.

• Self-motivated and able to work independently or lead a team effectively.

• A commitment to providing exceptional customer service and support.

• Strong Written and Verbal fluency at both English and Mandarin

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.