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Job Number 24073180

Job Category Public Relations & Communications

Location Shanghai Operations, 9/F Tower B One ITC, Shanghai, Shanghai, China

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

The PMO team within Marriott International’s GC Operations department works on fast-paced, high-priority projects that are instrumental to our company’s exponential growth in the region. The Continent Operations department is core to the organization, encompassing Rooms, Food & Beverage, Procurement, iT and Engineering. The PMO team serves as the connective tissue within the Operations team to ensure alignment and progress on interdepartmental projects. Furthermore, the PMO team represents Operations in larger cross-functional projects. The nature of the PMO team’s projects range in scope across brand operations, innovation, strategic planning, and process improvement.

The PMO team is looking for a quick learner and self-motivation who can support for projects. Strong and solid analytical skills, attention to detail and skillset of office software are essential. Candidate should be good at thinking and be able to figure out the initial plan timeline with reference to instruction/ guideline from the manager. Strong logical capability to support PMO team throughout the project cycle and appropriate communication skill in contacting with business stakeholder as well as positive attitude to solve problems. Always keep in mind of the business needs.

CANDIDATE PROFILE

Education and Experience

• 4-year degree from an accredited university in Business Administration, Hotel Management, Communications or related major

• Minimum 4 years’ experience in management consulting, hotel management, business analysis, or related professional areas

Skills and Competencies

• Experience in Operations division of luxury and/or Full-Service hotels; cross-brand experience is an advantage.

• Excellent command of written and spoken English and Mandarin

• Proven track record of managing projects in a highly matrixed and relationship-based organization.

• Experience with deployment of creative, sustained efforts to build a strong loyalty culture.

• Experience working on projects that relates to operations or guest experiences.

• Ability to manage multiple stakeholders with varying degrees of understanding and buy-in.

• Ability to provide problem-solving and leverage resources to optimize department capabilities.

• Possess robust project management skills, project management certification a plus.

• Strong analytical skills to ground decision-making and problem-solving.

• Possess confidence and ability to present to large and management-level audiences.

CORE WORK ACTIVITIES

Generic Expected Contributions

• Performs the following types of basic tasks: analysis, budgeting, forecasting, research, report generation.

• To develop stakeholder relationships and solve problems creatively with out-of-the-box thinking.

• Is responsible for own work and contributing to team, department and/or business results.

• Assists more senior associates in achieving business results by:

• Utilizing technical knowledge and skills to enhance business processes.

• Establishing priorities for self and, where appropriate, others.

• Allocate own time effectively to meet goals in a manner that does not disadvantage other associates or groups.

• Contributing to department/unit budget as appropriate (i.e., input, following guidelines, etc.).

• Performs other duties as appropriate.

Specific Expected Contributions

• Create concise dashboards to summarize progress on key initiatives and performance reporting and accounting

• Write concisely and persuasively to articulate burning platforms, critical outstanding decisions, and next steps

• Synthesize quantitative data to construct insights

• To organize and track project activities through concise and effective project charters, excel models and presentations.

• Assists all Project Directors/managers of PMO team with tracking of project milestone, timely issuance of required project guidelines, tracking of brand standard deviations and project hot issues log, and updating of project schedule etc.

• Communicate performance updates, key milestones, project insights and achievements to stakeholders including senior management.

• Alerts each Project Director/manager when certain project milestone is delayed or behind schedule.

• Goes over the tracking reports with each of the Project Directors/managers on monthly basis.

• Possess acute attention to detail and catch errors before deliverables are finalized.

• Ensure relevant and accurate resources, inclusive of regional nuances.

• Informs, updates, and provides information to cross-disciplines subject matter experts (SMEs), and other stakeholders in the region.

• Discuss best practices, joined decision making and effective methods to engage properties.

• Establishes and maintains documentation for all assigned tasks and initiatives.

• Set up calls, meetings as necessary to support project initiatives. Facilitating meetings with clear agendas and outstanding decisions

• Experience in reporting tools such as PowerBi and others is a plus.

LEADERSHIP COMPETENCIES

Create Belonging-Build relationships by promoting an environment of collaboration, trust, respect, opportunity, and inclusion.

• Monitors partner/customer satisfaction; anticipates and responds to feedback.

• Uses effective communication strategies to build and maintain relationships.

• Seeks out differences in perspective and creates a friendly and welcoming environment.

• Maintains awareness of evolving partner/customer and associate needs.

Develop Others-Develop diverse, inclusive, and high-performing talent and teams.

• Models and coaches team on scope of decision-making authority and ensures clear leadership accountabilities are in place.

• Reinforces an environment that supports feedback and ongoing development by communicating and modeling clear performance standards.

• Brings together the appropriate mix of associate knowledge and skills by leveraging professional networks to attract top talent, supporting recruitment and on-boarding efforts, and coaching others on effective hiring decisions.

• Promotes inclusion and engagement; identifies and reports concerns related to equity and fair treatment, giving all associates the opportunity to achieve their full potential.

Lead Change-Courageously lead change, innovation, inspire others through optimism, and adapt to changing business needs.

• Models courage, flexibility, and optimism when managing multiple demands or changing priorities, communicates need for change, how it impacts work, provides resources and coaching, and adjusts team priorities as needed.

• Determines how change impacts stakeholders and communicates concerns to leadership.

• Makes complex decisions by collaborating with others, seeking and sharing information with others, identifying and evaluating alternatives, and involving and gaining support from key stakeholders.

Learn & Excel-Apply professional expertise while seeking out and integrating diverse perspectives and learning opportunities.

• Sets career goals and identifies development areas for self and others; uses resources and challenging assignments to help achieve goals and develop self and others.

• Gathers, shares, and uses information about industry and discipline trends, competitors, and best practices.

• Maintains advanced technical knowledge and skills to model and coach others on completing complex technical assignments, solves advanced technical issues, and identifies and communicates innovative technical approaches for improving processes or business functioning.

• Deliver Results-Set ambitious goals, create alignment, and drive execution.

• Creates an environment that encourages accountability, high standards, innovation, and has clear performance expectations.

• Sets and tracks goal progress for self and others, communicates key milestones and deadlines, breaks down barriers to accomplishing work and goals, and ensures timely completion of work.

• Manages team workload by delegating assignments appropriately, prioritizing group activities based on importance, urgency, and impact to goals, as well as ensuring team members have the equipment, materials, and other resources needed to accomplish their work.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.