Marriott Manager, Revenue Management Field Support in Shanghai, Hong Kong
Job Number 21032325
Job Category Revenue Management
Location Shanghai Operations, 9/F Tower B One ITC, Shanghai, Shanghai, Hong Kong VIEW ON MAP (https://www.google.com/maps?q=Shanghai+Operations%2C9%2FF+Tower+B+One+ITC%2CShanghai%2CShanghai%2CHK)
Position Type Management
Located Remotely? N
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
Provides support to the Director of Revenue Management Field Support, focusing on all matters related to Revenue Management for the continent across all brands including: training, field communications, promotions, annual budget process, special corporate pricing, One Yield, MARSHA, MRDW, etc. Provides discipline expertise to support revenue management associates in the development and execution of revenue management strategies. Identifies and coordinate training and education to further revenue management knowledge for all associates. Supports global and continent projects and initiatives as delegated by the Director of Revenue Management Field Support.
Education and Experience
- 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the revenue management, sales and marketing, event management or front office area required.
- 2-year graduate degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in the revenue management, sales and marketing, event management or front office area required.
CORE WORK ACTIVITIES
Excellent written and verbal communication skills, English fluency is a must
Detailed knowledge of current revenue management systems and tools (One Yield, MARSHA, MRDW, etc), including how to use them and how to apply results
Good knowledge in both the technical and strategic processes (budgeting, pricing, etc) of Revenue Management
Support participation and pull-through of Continent and Global promotions; working with other disciplines to ensure that promotions being developed address the business needs of the hotels in all markets; working with hotels to ensure participation in any promotion that makes sense for the hotel, and that promotions are set up and managed appropriately
Support revenue management training in the Continent by identifying training needs and coordinating with continent and corporate resources to develop and deliver appropriate training
Support continent and global revenue management projects and initiatives
Delivers results and demonstrates balanced judgment under pressure; engages in fixing the problem vs. just identifying the problem
Demonstrated ability to take large volumes of complex information and present it in a clear and concise manner
Able to translate business needs into actions; ensures that all work is completed effectively; solves problems and monitors the progress of work against schedules and budgets; maintains high performance standards
Develops and maintains strong relationships with a broad group of stakeholders in order to foster trust and influence key decisions
Comfortable challenging organizational norms and accepted thinking to improve effectiveness
Strategic and analytical thinker; makes decisions using data
Comfortable with complexity, ambiguity and change; supports and manages positive change
Innovative thinker; able to readily apply past learnings in new situations to generate solutions and/or create something entirely new
Proactive approach to learning RM practices and concepts from other vendors or industries
Knowledgeable on all MI hotel brands
Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Problem Solving and Decision Making – Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Building and Contributing to Teams – Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Coworker Relationships – Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
Global Mindset – Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
- Talent Management – Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and/or others.
Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
Annual Budget Process – provide systems, tools and guidance to hotels, area, region and continent leaders to generate “ground up” forecasts of future RevPAR and Catering performance
One Yield, including current and future capabilities – ensure that RM associates in the Continent fully understand, and make maximum use of, functionality to drive superior results
Other Revenue Management related systems such as MARSHA, Opera S&C, Opera PMS, MRDW, MarRFP, including current and future capabilities – ensure that RM associates in the Continent fully understand, and make maximum use of, functionality to drive superior results
Marriott Revenue Management Tools and Reports – provide support and guidance to hotels to effectively identify revenue opportunities and analyze performance for all rooms and catering segments
Marriott pricing philosophies and processes - provide guidance to hotel, area, region and continent leaders to carry out pricing strategies that maximize revenue and adhere to Marriott standards and guidelines
Basic Competencies – Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills – Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning – Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension – Listens to and understands information and ideas presented through spoken words and sentences.
Reading Comprehension – Understands written sentences and paragraphs in work related documents.
Writing – Communicates effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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