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About us

InterContinental Hotels Group are one of the world's leading hotel companies. Present in around

100 countries, we have over 914,900 rooms in over 6,170 hotels. You'll know our hotel brands. They

are some of the best known and most popular in the world - InterContinental Hotels & Resorts,

Holiday Inn, Holiday Inn Express, Crowne Plaza Hotels & Resorts, Hotel Indigo, Staybridge Suites,

Candlewood Suites, EVEN Hotels and HUALUXE Hotels and Resorts as well as Kimpton Hotels.

What’s the job?

As Cluster IT Specialist, you’ll ensure our computers are installed properly, working efficiently and that system security measures are in places of both The Strings by InterContinental Tokyo and Kimpton Shinjuku Tokyo. You’ll also install new systems to improve hotel efficiency, always following standards and guidelines and make sure your teams have the tools and resources they need to work well.

Your day to day

• As primary contact for servicing the computer hardware you’ll manage and monitor all computer hardware and make systems are installed properly and working efficiently

• Keep up to date with all approved systems and technology including

• Computer Hardware systems and devices including PC LAN technology

• Software operating and utility systems

• Front Office and Accounts Receivable Property Management Systems

• Interfaces to and from Front Office Property Management Systems and other Systems

• Back Office Accounting Systems

• PC and LAN based Office Automation products

• Internal and External Electronic Mail / Facsimile / Scanner software and communication

tools

• Point of Sale Systems

• Guest and Administration Voicemail

• Call Accounting

• Cabling

• Hub / Switch Management Systems

• Assist and Support Electronic Door Locking Computer System

• Computer Virus protection

• Hotel IT Security and Firewalls

• Maintain an up-to-date list of all computer hardware and software at hotel

• Monitor the performance of the systems and maintain log book of performance

• Understand all standards and customized features and functions of the Hotel front office system

• Ensure that all computer media saves, and back-ups are completed, documented and stored per specifications

• Maintain uncompromising data and physical security standards

• Control security for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the security specification as described in the security system

• Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries under the supervision of the IT Manager etc.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.