Job Information
Wells Fargo Voice Conversational Designer in SHOREVIEW, Minnesota
About this role:
Wells Fargo is seeking a Voice Conversational Designer (Lead Product Designer) as we kick off our CCaaS program that will reinvent customer service in voice channel. Learn more about the career areas and lines of business at wellsfargojobs.com .
In this role, you will:
Conceptualize and iterate on high quality end to end conversational designs for speech and conversational user interfaces
Apply UX writing techniques to make our conversations concise, relevant and engaging
Write copy suitable for automated conversations in a voice platform
Create conversational flow diagrams including customer journeys, dialogs, error handling patterns
Lead design workshops and conduct user research to tie insights to business value
Lead complex initiatives including those that provide product usability, evaluation, and support to product development teams
Be accountable for overseeing the execution of strategic design projects that influence design and strategic direction of the company
Review and analyze complex industry leading user interface design solutions that require the evaluation of multiple factors
Establish and promote design guidelines, best practices and standards
Manage the execution of strategic design projects that influence design and strategic direction of the company
Serve as design advocate with the ability to forecast and assess industry trends and their impact on the company's product design alternatives
Build and enhance working relationships within the information and interface design function and community outside of the company
Provide product usability, evaluation, and support to product development teams
Lead customer experience strategy for platforms and products
Influence roadmaps and business decisions by providing customer experience considerations and participate in roadmap planning and virtual teams
Make decisions in customer experience strategy for platforms and products requiring understanding of the function and compliance requirements
Present designs and key milestone deliverables to peers and executive level stakeholder
Influence roadmaps and business decisions by providing customer experience considerations
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Required Qualifications:
- 5+ years of Online and Digital Product Design, Information Sciences, Graphic, and Visual Arts experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
5+ years voice conversational design experience
Experience working in a contact center environment
Experience in building conversational design with tools such as Voiceflow, Fabble, Figma, Lucid, Dialogflow.
Experience working in an Agile environment
Job Expectations:
Job is a hybrid working environment that would require working in the office 3 days in a week.
Up to 10% of travel required.
Posting Locations:
Charlotte, North Carolina
San Antonio, Texas
Minneapolis, Minnesota
Dallas/Irving/Westlake, Texas
This position is not eligible for Visa sponsorship
Posting End Date:
20 Jun 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Company: WELLS FARGO BANK
Req Number: R-373696-3
Updated: Tue Jun 18 08:53:29 UTC 2024
Location: SHOREVIEW,Minnesota
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