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This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6499405

Definition & Essential Functions:

This recruitment seeks qualified trained dispatchers from other public safety dispatch centers willing to fill in shifts at SEACOM on an as-needed basis.

Under general supervision, answers emergency 911 and non-emergency telephone calls, determines nature and urgency of call and dispatches appropriate personnel and equipment. This position is required to work on a rotating shift schedule (day, mid-shift and nights) covering 24/7 operation which will include working holidays and weekends.

Job Summary & Essential Functions: Essential job functions include, but are not limited to the tasks, responsibilities, skills and abilities that are listed in the job description. This is not a comprehensive listing of all functions and tasks performed. Individuals may perform other duties as assigned needed to support the assigned functional area.

Tasks:

• Answers emergency and non-emergency phone lines, determines the nature and urgency of the call, obtains the necessary information and details regarding requests; refers to appropriate agency or dispatches appropriate police, fire, and medical personnel and equipment; records time and nature of call as well as time and nature of response; directs concerns or calls for service to proper channels, including other law enforcement agencies to confirm or locate stolen vehicles, missing or wanted persons; continually evaluate pending and new calls for service to assure they are being assigned in order of priority; performs registration and driver\'s license checks.
• Determines appropriate response necessary based upon questioning of the caller; maintains status and location of law enforcement and fire personnel; handles lobby traffic during non-business hours and in instances where the caller is at the station; performs monthly warrant updates and validations; responds to public requests for general information; answers TDD calls and tests daily; maintains a variety of logs relating to public safety, including radio logs, tow company request, on-call duty officer request, and wanted persons \"hit\" file.
• Enters and validates data on warrants and stolen items; accesses Criminal Justice Information Systemdatabases to enter and retrieve law enforcement information; monitors and operates two-way radio to provide information and monitor status of first responders; knows location of all working units on calls for service; operates computerized radio system while monitoring, transmitting, and paging on sight radio channel; monitors alarms at the Police Department.
• When necessary: monitors video surveillance points by utilizing camera system located at console, answers calls made from external call boxes and ability to open back access gate for emergency personnel.

Knowledges, Skills, & Other Characteristics:\ \ Knowledge of the following after the training period has ended:

• Emergency dispatch practices and procedures
• The road, location, and addresses of buildings and landmarks in Cochise County
• The Cochise County and Cochise County\'s municipalities organization and services

Skill in or Ability to:

• Communicating, using telephone and two-way radio equipment.
• Evaluating emergency calls and determining appropriate level of response needed.
• Remain calm and function appropriately during emergency situations and communicating with persons in varying degrees of hysteria.
• Establishing and maintaining effective working relationships with emergency personnel, other government personnel, outside law enforcement agencies, and the general public.
• Working in a mult -tasking environment, subject to quick-changing priorities.
• Speaking clearly and in listening.
• Negotiating.
• Using computer terminals and keyboarding at 40 words per minute.
• Receiving and applying feedback
• Exercise good judgment when direct supervision is not available
• Assessing routine and complex problems
• Ability to follow verbal and written instruction
• Ability to provide instruction to callers/peers/co-workers

QUALIFICATIONS: PUBLIC SAFETY DISPATCHER

• High School Diploma or GED equivalent.
• Must be currently employed as a public safety dispatcher with a government entity in Arizona.
• A SEACOM applicant Background Questionnaire required.
• Spillman experience preferred (but not required)

Work Environment/Physical Demands:\ The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position or that an employee encounters while performing the essential functions of this position.

This recruitment seeks qualified trained dispatchers from other public safety Dispatch centers willing to