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Customer Logistics Manager, HKTW

• Location Singapore, Singapore

• Job ID 0000015346

• Category Supply Chain

Job Description

Do you want to play your part in ensuring both adults and children get their hands on their dream LEGO® set? Join the Regional Supply Chain team to support the Hong Kong and Taiwan businesses!

With your logistical expertise, manage key collaborators to create business impact, collaborating with external customers and internal LEGO teams to define solutions that will enable sales, service, cost, and cash.

Core Responsibilities

• The incumbent is expected to drive continuous improvement to optimize the End-to-End Supply Chain till goods are received by our customers. The team in Customer Logistics serve multiple markets. The primary scope of this role is to support our HK and TW business and it will be based in Singapore.

• The role of a Customer Logistics manager adds new value by improving overall service to customers, while balancing trade-offs/efficiencies on cash and cost. Key deliverables include:

a) to identify and deliver projects/initiatives in partnership with our customers that enable sales, improve service, cost, cash, and sustainability goals

b) to meet (or exceed) target service score versus annual Customer Pulse

c) to support new customer on-boarding including set up of logistics terms

• Build knowledge and provide visibility of the market retail landscape, customer requirements, including the key metrics important to win our customers.

• Establish collaborative partnerships and strong collaborator management (internal and external) to drive value creation initiatives. Work independently collaborating closely internally with Sales, Operations, and external customers in the market (and in the regional market group where appropriate).

• Drive regional supply chain projects/initiatives for Supply Chain Operations (SCO) that drives scale and efficiencies in serving our customers and different channels in APAC CN.

• The incumbent will also be assigned to own a regional process within the APAC CN Customer Logistics team to drive governance, establish capability, and deliver value through continuous process improvement.

Play your part in our team succeeding!

• Customer Logistics supports the vision of Global Operations in making LEGO the supplier of choice for our customers. The role exists to ensure the operational backbone in the supply chain is connected to the true needs of our LEGO customers in the market and with that, enable supply chain capabilities to deliver the right service.

• We unlock value for the LEGO Group by improving satisfaction on LEGO’s service to customers. Customers in turn reward us with stronger partnership in delivering the company's business growth eventually reaching more children to experience LEGO play.

• The Toy industry and the Retail landscape in general, is fast evolving with channel and customer requirements having seismic shifts fueled by the digital economy. LEGO is embracing these changes with a renewed channel strategy. With that, Customer Logistics play an important role in enabling supply chain solutions to support sales, improve service, cost, and cash.

• The person in the role will have the opportunity to work broadly across multi-functional teams in the value chain, travel (as required), and be exposed to our global customer logistics network to share and re-apply best standard methodologies. The role opens to opportunities for further career advancement within the supply chain organization.

Do you have what it takes:

• Minimum bachelor’s degree within supply chain, engineering, operations management, or business management

• 5 years experience working in CPG/ FMCG/Toy/Luxury/Sports & Apparel or functional experience working for Sales, Customer Service, and/or Customer Development

• Demonstrates good understanding of E2E supply chain operations from factory to customer shelves

• Validated track-record in proactively driving outcomes, team collaboration, communicating optimally with collaborators, and influencing skills

• Proven examples in leading continuous improvement projects, good knowledge on logistics cost drivers, and experienced in leading trade-offs within the value chain

• Experienced in project management and exposed to running a diverse set of collaborators

• Ability to work with a remote functional team and ability to thrive in a diverse, multi-cultural organization sitting across different geographies, cultures, and time zones

• Ability to navigate ambiguity and take judgment calls

• Previous experience using SAP and other sophisticated features/tools from Microsoft like power BI

• Experience in Agile project management methodology will be valuable

• Due to the market landscape in Hong Kong and Taiwan, multi-lingual skills of English, Cantonese and Mandarin will be advantageous

#LI-FH1

What’s in it for you?

Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.

• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

• Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.

• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

• Your workplace –When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO ® team today.