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Introduction

IBM Application Consultants work directly with our clients on key initiatives. You will have the opportunity to build an in-depth understanding of their business issues and implement organizational strategies that drive adoption of change. We are looking for experts who can build credibility and trust with our clients and provide knowledge that addresses individual and unique business needs.

Your Role and Responsibilities

We are looking for a knowledge management (KM) consultant with expertise in knowledge management and content management for a public sector client. The consultant, a subject matter expert in the field, is expected to advise clients and present engaging point of view. He/she is responsible for helping organizations to leverage their knowledge assets to improve decision-making, innovation, and performance. The consultant will work closely with clients to understand their unique knowledge management and content management needs and develops tailored solutions that enable them to achieve their business objectives.The job description includes:

• Serving as a trusted advisor to clients on knowledge management and content management strategies, policies, and procedures.

• Conducting trends analysis to identify emerging trends and opportunities for improvement in knowledge management and content management.

• Conducting needs assessments, gap analyses, and feasibility studies to identify areas of improvement in knowledge management and content management.

• Developing and implementing knowledge management and content management solutions that align with clients' business objectives, including the design and implementation of knowledge taxonomies, ontologies, and other knowledge organization systems.

• Advising clients on the selection and implementation of appropriate knowledge management and content management tools and technologies, including generative AI solutions.

• Providing guidance on the development and implementation of content management strategies and policies, including content creation, publication, and maintenance.

• Presenting the knowledge management point of view to clients, highlighting the benefits and value of effective knowledge management and content management.

• Collaborating with clients to identify and capture knowledge from various sources, including documents, databases, and people.

• Developing and implementing knowledge transfer programs to ensure that knowledge is effectively shared and utilized across the organization.

• Providing ongoing support and maintenance to ensure the success of knowledge management and content management initiatives.

• Identifying opportunities for knowledge sharing and collaboration within and outside the organization.

• Developing and implementing metrics and measurement tools to assess the effectiveness of knowledge management and content management strategies.

• Conducting training and awareness programs to educate clients on knowledge management and content management best practices and tools.

• Ensuring that knowledge management and content management systems and processes comply with regulatory requirements and industry standards.

• Continuously monitoring and evaluating the effectiveness of knowledge management and content management systems and processes, and making recommendations for improvement.

• Managing and influencing key stakeholders in the area of change management and adoption of best practices KM and content management.

• Collaborating with clients to develop a comprehensive change management plan that addresses potential resistance, provides training and support, and ensures successful adoption of new KM and content management practices.

• Identifying and leveraging the power of generative AI to enhance knowledge management and content management capabilities, such as using natural language processing to automate content classification and tagging.

• Developing and implementing strategies to ensure the long-term sustainability and success of KM and content management initiatives, including ongoing training and support, and regular assessments of progress and impact.

• Keeping up-to-date with the latest trends and developments in knowledge management and content management, and integrating these into client solutions.

Required Technical and Professional Expertise

• At least 3 to 5 years of solid experience in knowledgement management, preferably in Microsoft Sharepoint

• A subject matter expert in knowledge management

• A client-facing role in consulting firms background highly preferred

Preferred Technical and Professional Expertise

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About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.