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Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

The IBM Accelerated Value Program (commonly referred to as "AVP") is a premium suite of offerings that lets the clients customize the support services to help you succeed. The program pairs clients department or organization with assigned experts who build a deep understanding of your overall environment and its evolution. By providing a designated focal point for your support needs, and proactively identifying improvements for your environment and staff, these experts help you minimize production downtime, deploy faster, operate smoother, and plan for the future.

Your Role and Responsibilities

This role specializes in performing data analysis, problem diagnosis and providing technical corrective action plans. The successful candidates will own the process of reviewing mainframe parsed logging data related to zOS and for specific clients.

The successful candidates will prescribe corrective action plans to the customer, which would include explaining the nature of the logging output and the possible impact (business and technical) to the customer environment.

The candidates will draw on their personal technical knowledge/experience and partner with IBM product technical support (via the Case management process), the customer assigned IBM team and the customers technical team as part of this process.

Responsibilities:

• Bi-weekly analysis of Sysplex events and errors (review of LOGREC software-record data processed and presented for analysis in a specific dashboard)

• Partner with the relevant IBM technical support teams, the customer technical teams and extended IBM network to create a client specific report with individual recommendations for corrective action.

Required Technical and Professional Expertise

• Excellent written and verbal communication skills, being able to confidently engage with both the customer technical team or management contacts, clearly present the outcome of data analysis and corrective actions plans to a technical and non-technical audience

• 5+ years experience in zOS problem determination and applied knowledge of the IBM support process

• Applied experience as z/OS system programmer

• Applied knowledge of JCL, TSO, SDSF, JES2, ISPF

• Understand of how to maintain, design and provision z/OS considering various architecture and deployment models

• Expert knowledge of z/OS tasks: Configuration & patch management, Log monitoring, Access management, Improve security posture, Vulnerability scan execution and resolution

Preferred Technical and Professional Expertise

• Expert in z/OS; e.g. ability to read hexadecimal dumps

• Experience with IPCS to analyze dumps is preferable

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.