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Practice Manager, Primary Care

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Date Posted: 10/22/2024

Requisition Number: 8650

Location: CHA Broadway Care Center

Work Days: Mon-Fri 8a-5p with occasional evenings and weekends

Category: Professional and Management

Department: Primary Care and Family Health Admin

Job Type: Full time

Work Shift: Various Shifts

Hours/Week: 40.00

Union Name: Non Union

Cambridge Health Alliance (CHA) is a leader in Primary Care, supporting a highly diverse population across the Boston metro-north region. Today, CHA serves more than 120,000 primary care patients during more than 300,000 annual visits. Services are available at 13 primary care centers, 3 teen health centers, via telehealth, and through some very special programs, right in patient homes. As a member of CHA Primary Care, you will be part of a dynamic team that values creativity and innovation. You will help deliver care across the entire spectrum of primary care – with internal medicine, family medicine, pediatrics, geriatrics and women’s health services. You will be in a team-based setting, where primary care works hand-in-hand with behavioral health, pharmacy, complex care and multilingual interpreter services. CHA is also a teaching hospital, with several primary care centers hosting CHA’s Harvard Internal Medicine residency and Tufts Family Medicine residency.

Summary:

Provides Broadway Care Center with daily administrative support for delivery of service in accordance with established standards of care for a primary care practice. Serves as the day to day manager, dealing with patient flow issues, staff and provider scheduling and support and issues arising from daily practice. Oversees the provider schedules, telephone and registration systems and supervises staff to ensure optimal access for patients and financial sustainability for the Alliance. Responsible to encourage innovation and initiate and lead quality improvement projects; accountable for compliance with budget and financial performance goals for the site and for ensuring the maintenance of an attractive and functional health care facility.

Responsibilities:

•Oversee daily site operations including systems for appointment scheduling, registration and telephone coverage.

• Ensures optimal access for patients through effective management of provider templates and patient booking. Initiates advanced access standards and continually monitors for effectiveness.

• Provides local facility management leadership. Collaborates effectively with all departments providing services or performing Alliance-related activities at the site to ensure smooth and efficient site operations. Ensures the effective use of material and personnel resources for the delivery of services at the site.

• Collaborates with Alliance service lines to ensure the effective delivery of support services, including facilities management, telecommunications, HIS, medical and non-medical supply delivery, medical records management.

• Responsible for site-based communication systems including visual communications tools and staff meeting agenda.

• Establishes staff schedules and monitors adherence; manages TAA through approval of time sheets.

• Supports and participates in developing leadership roles among the staff of the health center, identifies and recruits candidates for staff positions. Collaborates in the hiring of staff.

• Supervises support staff, completes performance evaluations for support staff and collaborates in all non-clinical staff evaluations and supervision. Provides oversight to all non-clinical staff at site, including those not directly reporting to PC such as financial coordinators and interpreters. Ensures that all have appropriate computer and site access.

• Participates in performance improvement projects and pilots.

Qualifications:

Education: Bachelor's Degree preferred, equivalent experience accepted.

Work Experience: Five years of management experience in Ambulatory Care operations with demonstrated experience in managing diverse, multi-lingual, multicultural staff and demonstrated Systems Improvement experience. Bilingual Spanish/Portuguese/Haitian Creole preferred.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.