OneDome Field Account Manager in Southampton, United Kingdom
Due to a successful product launch and sales strategy, OneDome is currently undergoing a period of sustained growth. The business is expanding, and the creation of our Account Management team is critical to our business plan and our ability to capitalise on the new business that has been secured.
Your role will be primarily field based (some home working), working face to face, helping to onboard our clients, ensure they fully understand the opportunity, have the tools and knowledge to capitalise on the services they are receiving, provide a professional OneDome experience and create new revenue opportunities.
As an active member of the Sales & Account Management team, you'll have plenty of scope and opportunity to impact the direction of our products and ensure the team understands
our client's needs.
Who we are?
OneDome is the World's first Homebuying platform which enables home buyers and sellers to conduct an end-to-end property transaction online. From searching for properties to engaging with estate agents, conveyancers and mortgage brokers - everything is done on one centralised consumer-centric platform.
In 2019, OneDome acquired Nethouseprices.com, one of the oldest and most trusted property search websites in the UK. OneDome's managed websites are among the most visited property websites in the UK, attracting nearly 3Mil monthly visits and generating 4 property enquiries from its customers every minute.
We recently acquired CMME, one of the UK's largest directly authorised and specialist mortgage brokers in the UK. This further strengthens our ability to deliver faster transactions with a greater degree of certainty and control.
On a day-to-day basis you will:
Be the face of the company
Systematically contacting and meeting Estate Agents or Housebuilders, who have signed up to our services, on a weekly basis
Get to know your clients in detail, building rapport, furthering the relationship, spotting opportunities for cross/up-selling other OneDome products and ensuring retention/growth of those clients.
Be accountable for the annual revenue received from your clients against forecast.
Be a trusted advisor for your clients, guiding them through every aspect of OneDome services/platforms, answering any questions, providing ongoing training, taking ownership of any issues and finding solutions to resolve them.
Take pride in being the best and delivering a great customer experience.
Proven experience in a sales facing role or in a sales focussed account management role.
Eagerness to work in an Account Management role with a focus on upselling SaaS products and client engagement.
Desire to act with integrity and be a trusted advisor - putting the needs of the client first.
Excellent presentation skills, delivering the onboarding and training to new clients with confidence.
IT literate (Microsoft 365 & Teams) with a strong technical mind and a natural ability to navigate new systems and platforms.
Have a full and valid UK driving licence and happy to travel to and from meetings within patch
Hunger and willingness to learn in a rapidly evolving business.
Self-motivated and disciplined, with the ability to work remotely and proactively manage your own diary.
Things which would be useful but not essential:
Experience in UK Estate Agency or Mortgage sales
A basic understanding of the UK mortgage and/or conveyancing market
A basic understanding of the home buying/selling journey in the UK
MS Dynamics or other CRM experience.
Competitive base salary
Pension scheme with employer contributions
Educational/self-learning Books - if you need a book for a work-related subject, we'll get it for you
Discounted homebuying services
Permanent full-time position with quick promotion possibilities
Fun team environment within a modern office