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Baystate Health Operations Associate/ Cardiac Monitor Technician in Springfield, Massachusetts

You will be responsible for:

  • Records and processes EKG monitor strips for defined cardiac patient populations. Assures proper placement and maintenance of all monitoring equipment

  • Daily activities are coordinated by the charge nurse

  • Independently works with patient and family centered care teams to insure all business functions related to processing patient information, managing documentation, organizing patient medical record and facilitating smooth unit operations

  • Files appropriate patient reports and other information for their records

  • Facilitates communication among staff, relaying messages/information

  • Facilitates bed management and patient throughput on unit

  • Performs functions necessary to process direct admissions to the unit

  • Acts as receptionist for visitors to unit and also as a business partner to the department and clinical staff

  • Orients patients and families to the unit, answering routine questions

What you will need:

  • High School Diploma or equivalent required. Associate’s degree preferred.

  • Previous clerical and customer service.

  • Computer literate, good interpersonal skills.

  • Critical thinking skills with proficient math aptitude.

  • Ability to organize and prioritize workload in a fast paced environment.

  • OAS Gold Training, Conflict Resolution Training, Delegation Training, Team Training

  • Computer testing will be required for typing, alpha numeric and numeric data entry; a minimum passing score is required

  • May under-fill hours/May under-fill level based on qualifications as below

Must take and pass required dysrhythmia course within 6 weeks of hire.

Operations Associate/Monitor Technician I will have no acute care experience

Operations Associate/Monitor Technician II must have at least one year of acute care experience or one year of experience in specialty specific setting

Operations Associate/Monitor Technician III must have at least three years of acute care experience with at least one year as Level II OA/MT at BMC. Meets all Level I and II requirements and skills.

What You Need to Know:

  • Part-Time

  • Shift: Days

  • Unit: Outpatient Infusion Suite- MOB


GED or HiSET (Required)



Work Experience:




Training Details:

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

About Baystate Health

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware:

  • Baystate Medical Center in Springfield

  • Baystate Children’s Hospital (located at Baystate Medical Center)

  • Baystate Franklin Medical Center in Greenfield

  • Baystate Wing Hospital in Palmer

  • Baystate Noble Hospital in Westfield