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Baystate Health Staff Assistant in Springfield, Massachusetts


Provides extensive administrative support (60% or more of the time) and some secretarial support to manager and/or department. Completes a variety of complex analyses, reports, and databases. Requires advanced use of personal computer. Creates complex spreadsheets and other documents. Represents the department in resolving problems and exchange of information, interpretation of departmental policy and procedures.

Job Responsibilities:

Assists in preparing complex administrative reports, statements, roster, etc. Performs difficult data and/or information gathering, computes complex calculations, spreadsheets, drafts and prepares special reports analyses for review by supervisor.

Receives and screens visitors and telephone calls for department and responds to general inquiries or routes to appropriate personnel.

Interacts with a wide variety of hospital executives, medical staff and/or outsiders in a professional and efficient manner, obtains or relays information, arranges meetings, gathers data, etc.

Receives and screens incoming correspondence, reports, memos, etc., and prepares appropriate responses to routine inquiries.

Answers inquiries concerning activities and operations of department.

Schedules meetings, conferences, interviews, and appointments, completes travel arrangements and maintains Supervisor's business calendar.

Develops, maintains, and revises record-keeping and filing systems, and classifies, sorts and files correspondence, articles, records and other documents.

Assists in monitoring department budgets and accounts for assigned cost centers. Initiates and prepares expenditures for office supplies, standard department inventory, travel, etc., and accepts receipts and invoices for non-routine expenditures.

May supervise clerical support staff and participate in hiring of subordinates as appropriate.

Required Work Experience:

2 years office or practice experience


High School or GED required

Skills and Competencies:

Word processing, spreadsheets

Computer testing required: Microsoft Office suites required

Skills: Word, spreadsheets

Full computer testing in Microsoft Office suites required

Experience with Kronos or other payroll system preferrred

Experience with Shift Administrator or other scheduling softward preferrred


GED or HiSET (Required), High School Diploma (Required)



Certified Coding Specialist - American Health Information Management Association, Certified Professional Coder - Various

Work Experience:




Training Details:

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

About Baystate Health

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware:

  • Baystate Medical Center in Springfield

  • Baystate Children’s Hospital (located at Baystate Medical Center)

  • Baystate Franklin Medical Center in Greenfield

  • Baystate Wing Hospital in Palmer

  • Baystate Noble Hospital in Westfield