Job Information
Equifax, Inc. Customer Service Representative - Business Service Center - J00157742 in St. Louis, Missouri
Pay:
- $17.50/hr base pay (up to) $3.17/hr monthly incentive = $20.67/hr; second shift and Saturday hours can earn even more!
Shifts available:
- 9:30am - 6pm M-F
- 10:30am - 7pm M-F
Equifax is looking for skilled Customer Service Representatives to join our team in Earth City. A Customer Service Representative is responsible for effectively responding to inquiries regarding Equifax Workforce Solutions services and automated systems that enter the Service Center via phone, e-mail. Inbound agents work with client's employees.
These roles are 100% onsite in our Earth City service center.
What you'll do
- Work with each contact to establish rapport with and gain the confidence of the caller.
- Deliver excellent customer service and strive to exceed customer expectations.
- Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods.
- Document details of client interaction into the system while on the phone.
- Follow security processes and procedures at all times when handling calls due to the visibility of personal data
What experience you need
- High School diploma or GED.
- 6 months' minimum experience in a job capturing details while engaging with customers or callers. Example: mortgage industry, tax preparation services, insurance claims.
- 6 months' minimum experience with email and be able to navigate with common desktop software
- 6 months call center experience preferred
What could set you apart
- Accountability
- Bravery
- Curiosity
- Collaboration
- Think and act differently
- Trust
- Ownership
- Decide-Execute-Ship
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity