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BayCare Health System Customer Communications Team Lead - St. Anthony's Hospital in ST. PETERSBURG, Florida

Title: Customer Communications Team Lead - St. Anthony's Hospital Location: FL-St. Petersburg-St. Anthony’s Hospital Job Number: 218090

BayCare Health System is currently in search of our newest Team Member who is passionate about providing outstanding customer service to our community at St. Anthony’s Hospital. St. Anthony's has a long tradition of providing a wide range of exceptional health care services to our community — more than 85 years of advancing superior health care.

The Customer Communications Team Lead is responsible for the evaluation, development and implementation of Customer Communication?s Specialists; Team Lead also supports projects, programs and activities to support the strategic plans and goals of the Customer Communications Department, in collaboration with the Supervisor, Customer Communications.

Required Experience includes 2 years Contact Center or Medical Concierge and 1 year of the following skills:

·Must be detail oriented and flexible with changing priorities and deadlines.

·Demonstrated ability to work with cross functional teams.

·Strong organizational, writing and research skills a must.

·Must be proficient using Microsoft Office tools including Excel, Word, PowerPoint.

·Must be comfortable using different technologies/tools to provide data analysis and reporting for assigned projects.

·Preferred Experience is 1 year NICE Suite.

·Required specific skills include: self-motivated team-player with demonstrable success in a high stress, fast paced work environment.

·Must be available for on-call coverage in a 24/7 environment to ensure staffing needs are consistently met.

BayCare offers a competitive total reward package including benefits, paid time off, tuition reimbursement, 401k match and additional yearly contribution, yearly performance appraisals and team award bonus, community discounts and the chance to be part of an amazing team and a great place to work!

Qualifications:

Certifications and Licensures

None Required

Education

RequiredHigh School or Equivalent

PreferredAssociate's

Experience

Required6 yearsCustomer Service

Required2 yearsReference summary for details

Required1 yearReference summary for details

Preferred1 yearSupervisory Role in a related field

Preferred1 yearLead Role in a related field

Preferred1 yearHealthcare in related field

Preferred1 yearReference summary for details

Specific Skills

RequiredCustomer service skills

RequiredWritten and verbal communication skills

RequiredInterpersonal skills

RequiredDelegation skills

RequiredWork independently

RequiredWork with a team

RequiredCritical thinking skills

RequiredOrganizational skills

RequiredAdministrative and clerical skills

RequiredComputer skills appropriate to position

RequiredManagement skills

RequiredMedical terminology use and understanding

RequiredAnalytical Skills

RequiredDetail oriented

RequiredMulti-tasking skills

RequiredMicrosoft Excel, Word, and PowerPoint skills

Schedule: Varies

Shift: Variable

Shift Hours: Varies

Weekend Work: Every

On Call: No

Employment Status: ACTIVE FULL TIME

Equal Opportunity Employer Veterans/Disabled

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