VetJobs - The Leading Military Job Board

Job Description:

Role Summary/Purpose:

As the Site Reliability Engineer (SRE), you will be critical in ensuring our technology products' reliability, scalability, and performance. You will participate in designing and implementing highly available and fault-tolerant systems while working closely with the development team to deliver high-quality products. In addition, you will work on complex and challenging problems, develop innovative solutions, and contribute to a dynamic and collaborative team environment. If you have a passion for solving complex technical issues and ensuring the highest levels of system performance, we want to hear from you!

We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Lead Synchrony's SRE Community of Practice, driving best practices, engagement and identifying and prioritizing reliability improvement opportunities.

• Provide technical guidance and mentorship to other engineers on reliability and scalability best practices, tools, and methodologies.

• You will evangelize SRE best practices around observability, infrastructure management, and support.

• You will be responsible for fostering an engineering culture, driving a team of SREs toward operational excellence by adopting industry best practices.

• Supporting new and existing product observability through the creation and monitoring of metrics, logs and tracing. Able to assist in drafting SLO, SLI, and SLAs, also reviewing, and advising on Service or Product Design Review.

• Work closely with development teams, product, and customer service groups to identify, triage, and mitigate issues

• Participate and respond to critical incidents promptly and efficiently, performing troubleshooting and incident management as needed.

• Collaborate with development and product teams to ensure that applications and systems are designed and implemented with reliability, scalability, and performance in mind.

• Automate and streamline operational processes, from deployment to monitoring and alerting, to improve efficiency and reduce manual error.

• Monitor systems and applications for performance, availability, and security, and respond to issues quickly and efficiently.

• Continuously improve systems and applications' reliability, scalability, and performance through root cause analysis, code and architecture review, and proactive monitoring.

• Provide technical leadership, drive projects, define charter for the team, and plan short-term & long-term technology roadmaps.

• Work with cross-functional, cross-regional engineering, product and supporting teams on delivering key results, formulate the service standards, and continuously optimize the service quality.

• Create accountability by defining and managing SLA/SLO/SLI for the team and align them with our partners & customers.

• Implement SRE practices around incident management and post-mortems.

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor's degree and minimum of 8+ years of hands-on Technology experience within a data center or in lieu of degree High School Diploma and 12+ years of hands-on IT experience within a data center, project and personnel management experience

• Minimum 3 years of management experience

• Minimum 3 years of experience in Project Management

Desired Characteristics:

• Demonstrated stakeholder focus - evaluates decisions through the eyes of the stakeholder; builds strong stakeholder relationships.

• Familiarity with running production grade services at scale for E-Commerce business and understanding cloud native technologies and networking

• Experience working with cross regional teams around the globe

• Experience in defining and leading operating processes for effectively managing the SRE Core and Platform organization.

• Running core operations, strategic planning, organizational communications, development programs and Project to Support process

• Have initiated and driven critical projects based on emergent business needs, scaling from strategy development to tool and solution selections / development, implementation and running the show

• Hands-on experience with monitoring, alerting, predictive maintenance.

• Hands-on experience with Cloud services such as AWS Stack (kinesis, S3, Redshift, EC2, Quick sight) and GCP

• Managing infrastructure as code by leveraging provisioning and configuration management tools such as Terraform and Ansible

• Experience as an Admin in APM tools such as Splunk, Datadog, New Relic, AppDynamics, Dynatrace and PagerDuty.

• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive

• Strong work ethic with the ability to work independently and work in a remote environment

Grade/Level: 13

The salary range for this position is 150,000.00 - 250,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ (https://www.synchronycareers.com/our-culture/#diversity) , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

Job Family Group:

Information Technology