Job Information
Iowa Department of Administrative Services RESEA Operations Manager in State of Iowa, Iowa
RESEA Operations Manager
Print (https://www.governmentjobs.com/careers/iowa/jobs/newprint/4484704)
Apply
RESEA Operations Manager
Salary
$59,321.60 - $92,040.00 Annually
Location
State of Iowa - See Job Description, IA
Job Type
Full-time
Job Number
24-03652
Agency
309 Iowa Workforce Development
Opening Date
04/25/2024
Closing Date
5/5/2024 11:59 PM Central
LinkedIn Tag
#LI-POST
Point of Contact
Micheal Cockrum - micheal.cockrum@iwd.iowa.gov
Description
Benefits
Questions
Job Description
Iowa Workforce Development is seeking to hire a Reemployment Services and Eligibility Assessment (RESEA) Operations Manager in our IowaWorks office.
Domicile will be determined based on the hired candidate’s location at our IowaWorks office.
About Iowa Workforce Development
Iowa Workforce Development (IWD) is a state agency dedicated to providing exceptional employment services and connecting employers with skilled workers. With a strong focus on continuous improvement and aligning services with workforce demands, IWD offers comprehensive support to job seekers and employers through a statewide network of IowaWORKS Centers.
Your key responsibilities will include:
As a RESEA Operations Manager and under the general direction of the American Job Center (AJC) RESEA Bureau Chief within the American Job Center Division you will provide direction and control for the US Department of Labor (DOL) Reemployment Services and Eligibility Assessment Program (RESEA).
In this role you will recommend personnel actions related to selection, performance, leaves of absence, grievances, work schedules and assignments, regulation of attendance and leave, disciplinary procedures, and administers personnel and related policies and procedures. You will approve, modify, or reject requests for promotions, reassignments, etc. and conduct performance evaluations and reviews. Facilitate and participate in, but not limited to, the training for Unit staff including instruction regarding all DOL regulations, Unemployment Insurance (UI) laws, rules, program policies and procedures, computer programs and documentation requirements and provide ongoing technical support.
The successful candidate will facilitate and participate in the development of new, revised, or improved management policies, practices, procedures, and methods to assure that staff is knowledgeable in the complexities of each program. Prepare and communicate directives to staff regarding issues of current policy and procedures. Attend management planning and policy making meetings and advises the management team of any operational issues and make recommendations for legislative and for administrative rules and presents them to the RESEA Bureau Chief. Determine the impact of proposed legislation on the policies, procedures and operations of the Division and its customers. You will review and resolve policy related issues not covered by precedent or established policies and research best practices. Serve as a subject matter expert with the ongoing development, staff training, and use of associated programs and technology.
Schedule and review the work conducted by RESEA Career Planners and develop a thorough understanding of workforce services case management technology to ensure case load assignments are properly assigned to appropriate staff and ensuring staff is effectively and efficiently utilizing workforce services case management technology for maximum return on investment. Prepare management reports detailing the number of cases assigned and completed, non-monetary decisions issued, appeals received and outcomes.
The RESEA Operations Manager ensures RESEA staff are effectively and efficiently providing reemployment services and eligibility assessments/workshops according to state law, policy and DOL regulations.
Analyze internal reports of work production and assesses progress towards meeting goals and objectives. Develops and implements goals and objectives toward meeting DOL and IWD standards. Advises upper management and administrators on management problems, potential risks, risk mitigation strategies, project progress, and resource deployment needs.
Develop a thorough knowledge and understanding of all IowaWORKS program laws, regulations, and policies to ensure proper implementation within the workforce delivery system, including but not limited to: WIOA, Wagner-Peyser, UI, AJC, Veterans, Employer Services, PROMISE JOBS, and other related employment and training programs. Communicate information regarding any program changes to all staff and arrange training to develop staff knowledge and skills when needed and serve as a resource and content expert on GEO and analyze operational and customer data to ensure expectations are being met.
Collaborate with other members of the UI, AJC, Workforce Services Division leadership team. You will collaborate with other units and divisions within IWD to evaluate and resolve operational problems and issues. Demonstrates knowledge of DOL performance standards and collaborates with other managers to translate standards into performance expectations.
Respond to inquiries and correspondence concerning RESEA and establish and maintain effective community relations. Responsible to disseminate correct, easily understood information to claimants/participants, employers, agency personnel, and others.
Statewide travel required as needed.
Benefits
Joining the IWD team and becoming a State of Iowa employee comes with a range of valuable benefits, including:
Excellent health, dental, and vision insurance.
Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on the sick leave accrual.
Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
Flexible Spending Accounts for medical and dependent care.
Free Life and Long-term Disability Insurance with the option to purchase additional coverage.
Employee Assistance Programs and Discount Programs for support.
Clickhere (https://das.iowa.gov/state-employees/human-resources/employee-benefits-programs/employee-benefits-overview) to learn more about all of the amazing benefits the State of Iowa offers.
Hours of Work: Monday – Friday 8:00am-4:30pm. Hybrid telework and alternate work schedule opportunities for eligible classifications after 6-months of employment has been completed.
If you're ready to contribute to a respected organization that values its employees and customers, apply today to become a RESEA Operations Manager at Iowa Workforce Development!
Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visitwww.e-verify.gov.
No applicant seeking employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place.?Select positions will be subject to a criminal background check.
The classification for this position is Workforce Development Manager ( 00815)
Minimum Qualification Requirements
Graduation from an accredited four year college or university and the equivalent of four years of full-time professional level experience in program administration, development, management or operations;
OR
an equivalent combination of education and experience substituting the equivalent of one year full-time required work experience for one year (thirty semester or equivalent hours) of the required undergraduate course work to a maximum substitution of four years;
OR
graduation from an accredited four-year college or university with a major emphasis in Business or Public Administration and three years of the qualifying experience;
OR
substitution of a Master's degree in Public or Business Administration for one year of the above experience;
OR
employees with current continuous experience in the state executive branch that includes the equivalent of one year of full-time work as an Executive Officer 1 or two years of full-time work as a Workforce Advisor.
For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class_and_pay/JobClassDescriptions/WorkforceDevelopmentManager-00815.pdf)
Additional Qualification Requirements
Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.
Why Choose the State of Iowa?
At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.
Our Robust Benefits Package Includes:
Competitive Compensation:
Enjoy a competitive salary that reflects directly on your skills and expertise.
Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.
Health and Wellness:
Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.
Retirement Planning:
We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .
Paid Time Off:
Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.
Professional Development:
Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
Employee Assistance Program (EAP):
We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
Diversity and Inclusion:
Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.
Join Us - Elevate Your Career:
Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability?
Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree.
No
02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03
Have you graduated from an accredited four year college or university? IF YES - How many years do you have of full-time professional level experience in program administration, development, management or operations?
I have not graduated from an accredited four year college or university
Less than four years of full-time professional level experience in program administration, development, management or operations
Four years or more of full-time professional level experience in program administration, development, management or operations
04
How many years do you have of a combination of post high school education and/or full-time professional level experience in program administration, development, management or operations? Thirty semester hours equals one year of experience.
I do not have any of the combined education and/or experience
Less than eight years of the combined education and/or experience
Eight years or more of the combined education and/or experience
05
Have you graduated from an accredited four-year college or university with a major emphasis in Business or Public Administration? IF YES - How many years do you have of full-time professional level experience in program administration, development, management or operations?
I have not graduated from an accredited four-year college or university with a major emphasis in Business or Public Administration
Less than three years of full-time professional level experience in program administration, development, management or operations
Three years or more of full-time professional level experience in program administration, development, management or operations
06
Are you a current State of Iowa employee (executive branch)? IF YES - How many months of experience do you have in the classification of Executive Officer 1 for the State of Iowa?
i am not a current State of Iowa employee
I do not have experience in the classification of Executive Officer 1 for the State of Iowa
Less than 12 months of experience in the classification of Executive Officer 1 for the State of Iowa
12 months or more of experience in the classification of Executive Officer 1 for the State of Iowa
07
Are you a current State of Iowa employee (executive branch)? IF YES - How many years of experience do you have in the classification of Workforce Advisor for the State of Iowa?
I am not a State of Iowa employee
I do not have any experience in the classification of Workforce Advisor for the State of Iowa
Less than two years of experience in the classification of Workforce Advisor for the State of Iowa
Two years or more of experience in the classification of Workforce Advisor for the State of Iowa
08
Have you graduated from an accredited four-year college or university with a major emphasis in Public or Business Administration? IF YES - Do you have a Master's degree in Public or Business Administration? IF YES - How many years of experience do you have of full-time professional level experience in program administration, development, management or operations?
I have not graduated with a Bachelor's or Master's degree inPublic or Business Administration
Less than two years of the identified experience
Two years or more of the identified experience
09
Have you graduated with a Master's degree in Public or Business Administration? IF YES - How many years do you have of full-time professional level experience in program administration, development, management or operations?
I have not graduated with a Master's degree in Public or Business Administration
Less than three years of full-time professional level experience in program administration, development, management or operations
Three years or more of full-time professional level experience in program administration, development, management or operations
Required Question
Agency
State of Iowa
Agency
309 Iowa Workforce Development
Address
1000 E Grand Ave
Des Moines, Iowa, 50319
Website
https://www.iowaworkforcedevelopment.gov/
Apply
Please verify your email addressVerify Email