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Service EPS (Engineering Product Specialist)

Sunnyvale,California,United States

Support and Service

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. As part of the Worldwide organization, the Service EPS role supports NPI and Sustains product configuration globally across many product lines, ensuring the development and accurate BOM setup of parts and attributes. The role works cross-functionally with Readiness PM, Quality Engineering, Planning, factory BOM readiness, Project teams, and many other partners. The engineering product specialist manages the parts strategy readiness process and tasks for new products before introduction/announcement, as well as for sustaining product changes to service strategy.

Description

The role will be to deconstruct FG BOMs and translate them into a reconstructed bill of material. Design BOMs and support analysis to figure out lowest cost, ease of assembly or field replacement, and ease of supply requirements. The role requires engineering principles to develop a bill of material information and ensure the supply of necessary data, coding, and attribute information to populate multiple systems and setups globally. This includes part and BOM development, product/part offerings, warehouse receiving, fraud protection, compliance, and projects. The role builds, tracks, and routes ECRs, ECOs, and MCOs within an Agile environment. This role requires critical thinking when approaching problem-solving to drive rapid resolution to escalations related to areas of responsibility, minimizing customer impact, and enabling smooth supply chain operations. The role is a critical team member in various projects involving Material Data Management to review material setup within the transaction systems and perform updates based on regional strategy changes, audits, and troubleshooting. Collaborate with other departments and regional contacts to investigate and resolve regional compliance requirements that impact service product setup. Develop and maintain product compliance-related procedures to ensure uniformity and consistency in the product setup.

Minimum Qualifications

• Excellent writing and communication skills

• BOM structuring and engineering-related principles, practices, and procedures

• Effective at working independently as part of larger, cross-functional teams with little formal guidance

• Takes initiative to investigate and resolve complex BOM setup and strategy support issues

• Flexible to handle directional changes and proficient at leading multiple projects at once

• Performs well in a fast paced, and sometimes ambiguous environment

• Approaches problem-solving with an analytical lens; must be able to analyze issues, including large data sets, to resolve root causes and recommend solutions

• Ability to quickly identify trends and then document, investigate, escalate, track, and resolve issues

• Ability to stay current with the latest processes, procedures, and technology

• Project management skills, organized, including the ability to establish project plans, track open issues, communicate project updates, and manage deadlines independently

• Skilled in SAP, Agile, Excel (Tableau +)

• BA or BS degree or five years of equivalent experience

Key Qualifications

Preferred Qualifications

• In-depth understanding of BOM structuring and engineering-related principles, practices, and procedures

• Develops relationships quickly and works well with large extended teams

• Outstanding soft skills

• Excellent self-starter who possesses exceptional time management skills and has great attention to detail

• Dedication to identifying and communicating innovative ideas to improve processes and performance

• Database and scripting experience + Skilled in Tableau, SAP, Agile, Excel

• Advanced degree and 3+ yrs of experience

Education & Experience

Additional Requirements

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $111,400 and $167,100, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

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Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .