Job Information
Philips SWO/Quotation Specialist in Suzhou, China
In this role, you have the opportunity to
via daily CS back office operation with field team, SWO team contributes to E2E Service delivery and our customer satisfaction
You are responsible for
Create SWO registering appropriate information on system based on requests from engineer via Phone/email/System
Assign appropriate Field engineer for SWO via system and arrange necessary spare parts including external resources.
Create & Send Purchase Orders / Service information to subcontracting companies complying with local law & regulation
Amend Schedule/Engineer/Material etc. in SWO based on engineer's request via Phone/email/Local tool
Manage service event cost settlement based on SWO condition with business scenarios & regulation
Handle engineer's inquiries regarding Tool/Operational issues
Resolve System errors and stacks
Daily management (incl. Continuous Improvement) for Service Process & Operations in Quality, Performance & Compliance
Manage team performance & escalation including communication to Japanese stakeholders
Follow all relevant Business and Q&R policies/Law and procedures
You are a part of
The SWO team which belongs to Global Business Support org in China, will work for customer service operation in Philips Japan remotely. You will cooperate with Japan teams: these include a Field service engineers, Response Center Engineers, Resource Planners.
To succeed in this role, you should have the following skills and experience
Vocational Degree level education or equivalent
N1 Japanese Certification + Japanese Language Paper Test
CET 4(score>= 425) + oral English assessment
Adequate skill level for PC skill and MS Office knowledge on business work
2+ years in Japanese language environment - Japanese company or other MNC
1+ years Back Office Operation Experience in Customer Services or Customer relations
Minimum 35 WPM typing/95% data accuracy (Japanese)
Ability to prioritize
Fit into Philips culture
Prefer to have
Knowledge of Japanese medical business for both equipment / customer service
SAP experience
Knowledge of Japanese regulations (PAL, Subcontracting Act , etc..)
Knowledge of Medical Products
Medical Service Business background
In return, we offer you
A path towards your most rewarding career. Succeeding in this market-based role in a complex & high quality operating environment will open many doors for your long term career, especially in Japan related opportunities, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Philips
-
- Philips Jobs
