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At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

What you get to do in this role

• Build the next-generation Observability platform in a big-scale

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)

• Design software that is simple and modular to use to allow other engineers to extend and customize the functionality to meet their specific needs

• Develop data engineering components and applications and entities to empower self-serve for big data products

• Be a mentor for colleagues and help promote knowledge-sharing

• Be a team player with a proactive mindset

To be successful in this role you have

• Bachelor’s degree or equivalent experience in Computer Science or related field

• 4+ years of experience with Java or a similar OO language

• 4+ Experience with data structures, algorithms, object-oriented design, design patterns, SQL, and performance-scale considerations

• 2+ years in building and maintaining ETL pipelines using Bigdata technologies like Spark Streaming, Spark SQL, MapReduce, Kafka and Hive/Impala and Hadoop

• Ability to design complex systems with material & technical risk at a team level

• Enjoy working in an agile, rapid development, and prototyping environment

• Driven towards writing, debugging, and improving existing code

• Ability to make decisions independently

• Exceptional debugging, testing, and problem-solving skills.

• Exceptional written and verbal communication skills with proven ability to effectively communicate complex technical issues to both technical and non-technical teams.

Desirable Skills and Experience

• Master's degree in Computer Science or related technical fields.

• Able to handle multiple competing priorities in a fast-paced environment

• Experience with Kubernetes and docker

• Experience in working with 3 pillars of Observability(metrics, logs and traces) in an enterprise, big-scale settings

• Proficiency in code and system health, diagnosis and resolution, and software test engineering.

• Experience with Prometheus, Jaeger is a plus

• Experience with Application Performance Monitoring is a plus

• Experience in setting and configurating performance testing tools like Jmeter

Why ServiceNow

ServiceNow's DNA is built in purpose and values. We offer a culture of belonging, inclusivity, collaboration, and customer focus.

Work-life balance and well-being are our topmost priorities.

We offer flexible work arrangements.

We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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