Job Information
Fluid Metering, inc. Key Account Manager in Syosset, New York
Act as the primary point of contact for top Original Equipment Manufacturer (OEM) accounts, supporting existing relationships while driving profitable growth in line with Fluid Meterings strategy. Collaborate with Product Development and Manufacturing on active projects to meet technical, marketing, and sales objectives. Liaison between Customers and Fluid Metering teams. Manage and lead recurring customer check-ins, collect feedback, and share insights with internal teams to align solutions with customer needs.Major Accountabilities/Key Performance IndicatorsCustomer Relationship Management:Maintains previous, long-term customer relationships, while establishing relationships with new accounts. Develops and maintains a trusted advisor relationship with customers, and continues as the main point of contact. Ensures the timely and successful delivery of Fluid Meterings product solutions according to customer needs and objectives. Conducts regular customer satisfaction surveys and feedback sessions to gauge customer satisfaction and identify areas for improvement. Organizes and manages customer training sessions and workshops to ensure customers are fully informed and proficient in using Fluid Metering's products. Proactively identifies potential issues and resolves them before they impact the customer, maintaining a high level of service and satisfaction. Facilitates regular business reviews with customers to discuss performance metrics, future needs, and strategic alignment.Business Development:Identifies Value Added Value Engineering (VAVE) projects and New Product Introduction (NPI) programs within assigned accounts. Understands customer stakeholders and how Fluid Metering can add value to grow business profitably. Recognizes customer pain points and clearly communicates the benefits of Fluid Metering's solutions. Actively pursues new business opportunities through market research and networking. Prepares and delivers professional presentations to showcase Fluid Metering's capabilities. Develops and implements strategic account plans to drive long-term growth and customer loyalty. Maintains a comprehensive understanding of industry trends and competitor activities to inform business development strategies.Account Planning and Strategy:Thoroughly understands client needs and requirements. Monitors account performance, generates reports, and tracks key metrics to identify growth opportunities and enhance customer value.Project Management & Collaboration with Internal Teams:Collaborates with internal cross-functional teams, including Customer Care, Product Development, and Marketing, to ensure projects are on-track to meet customer requirements and deadlines. Provides support for complex client requests and issues escalations as necessary. Coordinates cross-functional teams to achieve account performance objectives and meet customer expectations. Manages active workstreams with customers, ensuring seamless communication and collaboration across all internal functions. Leads recurring status meetings, progress tracking, and resource alignment to ensure that project milestones are met on time and within budget. Acts as a liaison to facilitate effective teamwork and foster a unified approach to meeting customer requirements and delivering optimal solutions.Reporting and Analytics:Prepares reports on account activities and status. Tracks key account metrics, i.e., quarterly sales results and annual forecasts.Negotiation and Closing:Negotiates contracts and closes agreements to optimize profits. Ensures the timely and successful delivery of Fluid Meterings solutions according to customer requirements and goals. Meticulously defines, discusses, and finalizes pricing, terms, and conditions to ensure mutual satisfaction and compliance with company policies.