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Consolidated Electrical Distributors Account Manager in Syracuse, New York

Summary

Job title: Account Manager

Job ID: 202284820006

Department: Syracuse - BH

Location: NY-Syracuse

Description

Summary:

We are looking for an Account/Project Manager to own multiple customers’ books of business, ensure customer satisfaction, and provide sales support. The ideal candidate is customer-obsessed, organized, and has the ability to be both detail-oriented and work with a sense of urgency. Someone who is proactive, shows initiative, and is excited to be empowered and included in business goals/plans will have ample opportunity for growth within the organization.

Reports to: Branch Manager

Minimum Qualifications:

  • Previous customer service and/or administrative experience is required (1+ years strongly preferred)– retail, hospitality, restaurant, etc. preferred, but office experience will be considered as well

  • Computer proficiency is required

  • Demonstrated ability to provide high level of customer service and handle multiple priorities at once is essential

ADDITIONAL PROFICIENCIES

  • Must have stellar multitasking and prioritizing ability, as well as a strong sense of urgency

  • Must have stellar communication skills, both written and verbal

  • Must be organized, possess strong problem-solving skills

  • Must show initiative, self-motivation, perseverance

Preferred Qualifications:

  • Bachelor's degree in related field

  • OR 2 years industry experience

Working Conditions:

Conditions vary and will include warehouse, office and external environments. Activities will include lifting, sorting, standing, possible extreme heat/cold conditions. Office work may include sitting for extended periods. May include some travel – both by car and by air.

Supervisory Responsibilities: No

Essential Job Functions:

  • Proactive customer account management: Account/Project Manager will be assigned specific customer accounts and will be accountable for those customers having a consistently positive experience with Company every day.

  • Write up customer orders, engage in pricing and availability discussions.

  • Create processes and strategies to help customers stay organized and informed, and to make it easy for the customers to provide forecasting for their upcoming needs.

  • Engage in ongoing learning and training in solar equipment to give customers advice on products and product alternatives.

  • Provide insight into purchasing decisions for the Company team based on conversations with customers and a well-established customer relationship.

  • Provide customer service to walk-in retail customers; handling cash/credit sales transactions.

  • Telephone sales support – answer customer questions, take orders, give directions, route calls, take messages.

  • Prepare/pick sales orders in support of the warehouse team.

  • Give input on marketing, events and broader customer communications; update lobby displays and stock literature in showroom.

  • Other duties as assigned

CED is an Equal Opportunity Employer - Disability | Veteran

Other Compensation:

The following additional compensation may be applicable for this position:

  • Profit Sharing

Benefits:

Benefits available for this position are:

  • Insurance - Medical, Dental, Vision Care for full-time positions

  • Disability Insurance

  • Life Insurance

  • 401(k)

  • Paid Sick Leave

  • Paid Holidays

  • Paid Vacation

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