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Under the direction of the Medical Center Manager or Ancillary Svcs Manager, supervises the daily operations within a designated area of all assigned direct or matrix ancillary services teams within the medical center. The Ancillary Services Supervisor works closely with the Ancillary Services manager and the medical center management team to assure the delivery of care and service in a way that meets or exceeds standards while providing an excellent patient experience across all assigned ancillary service areas.

Essential Responsibilities:

• Operational Excellence: Assists the Ancillary Services manager or medical center manager with the day-to-day operations of ancillary services by supervising assigned direct or matrix staff within the medical center. Monitors daily work flow, assigns tasks, prioritizes and directs activities of ancillary direct or matrix staff. Assists with workflow adjustments, new programs and system enhancements. Assures all staff are adequately informed of all program changes and their purpose.

• Patient Experience: Coordinates the delivery of care that meets or exceeds service excellence standards. Trains and supports staff in delivering a consistent customer experience. Resolves patient complaints and unusual occurrence (UOs), as they occur within assigned area.

• Staff Engagement & Development: In conjunction with the Ancillary Services Manager, hires, selects, orients, trains, manages performance, and terminates staff as needed. Supports all team members in achieving performance expectations and standards. Supports a culture of excellent service and communication that positively influences staff engagement. Assures a safe, productive, and supportive work environment for all staff.

• Financial Stewardship: Manages within resources allocated. Assists with monitoring of targeted financial performance. When appropriate, makes recommendations to improve service delivery, access and quality.

• Compliance and Emergency Preparedness: Helps ensure compliance with local, state, federal, and other regulatory agencies standards. Implements and maintains compliance with policies, procedures, goals and objectives in accordance with departmental, facility and organizational guidelines.

  Basic Qualifications:

  Experience

• Minimum of three (3) years clinical experience in an ancillary service.

• Minimum of two (2) years experience in a supervisory capacity (lead, supervisor) in a clinical environment managing day-to-day work flow, and performance of others.

  Education

• Additional education as required to achieve the specified licensure or certification

• High School Diploma or General Education Development (GED) required

  License, Certification, Registration

• Physical Therapist License (Washington) required at hire OR Registered Diagnostic Medical Sonographer Certificate required at hire OR Medical Technologist Certificate required at hire OR Medical Lab Technician Certificate required at hire OR Nuclear Medicine Technologist Certification Board - CT Certificate required at hire OR Histologic Technician Certificate required at hire OR Histologic Technologist Certificate required at hire OR Medical Lab Scientist Certificate required at hire OR Ophthalmic Technician Certificate required at hire OR Phlebotomist Certification (in the state where care is provided) required at hire OR Certified Radiologic Technologist (Washington) required at hire OR Dispensing Optician License (Washington) required at hire OR Medical Assistant Phlebotomist Certificate (Washington) required at hire OR Speech-Language Pathologist License (Washington) required at hire OR Registered Nurse License (Washington) required at hire OR Pharmacy Technician Certification (Washington) required at hire OR Occupational Therapist License (Washington) required at hire

• Basic Life Support required at hire

  Additional Requirements:

• Customer service, organizational and problem-solving skills.

• Ability to prioritize and manage multiple tasks simultaneously, responding to issues as they arise.

• Ability to mentor, develop and engage staff, monitor performance standards, deliver results, and hold staff accountable.

• Effective communication, collaboration and change management skills.

• Knowledge of relevant clinical practice.

  Preferred Qualifications:

• Associates degree in a clinical discipline.

• Knowledge of regulatory requirements, managed care, and health care delivery systems.

• Financial management skills.

  #LI-DP1

COMPANY: KAISER

TITLE: Assistant Manager - Ancillary Services (Radiology/Medical Imaging) Tacoma WA

LOCATION: Tacoma, Washington

REQNUMBER: 1223510

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.