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You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve. . Position Summary MultiCare has an exciting opportunity for a Service Excellence Operations Consultant to lead technical operations improvement work focused on patient experience performance targets or benchmarks. You will operate as a technical operations consultant to patient experience subject matter experts, leaders and teams playing a key role in visualizing patient experience data and implementing technical solutions. You will combine advanced knowledge of information technology, healthcare/clinical data, best practices/tactics, data analysis, predictive modeling, and analytics to report out on trends, and data from patient engagement touchpoints, present to large diverse audiences and be accountable for any technical implementation roll outs. Responsibilities Analyzes data to shore up actionable opportunities to improve performance for operational leaders on the ideal patient experience. Translates complex concepts into mathematical representations which are simple for other leaders to understand by utilizing strong abilities in problem solving, logical reasoning, and translating. Partners with leaders to deliver an optimal patient experience and rollout system-wide tactics to improve patient experience. Delivers data to operational and medical leaders per their carelines and areas of oversight. Reports data analysis of market and customer research to identify key influences on consumer health care choice and satisfaction across diverse settings and populations. Ensures regulatory reporting requirements are met. Oversees the Patient Experience Dashboard to include flow of data from vendor and how to visualize the data Requirements Bachelor's degree in computer science, business, finance, healthcare, or related field Four (4) years of experience including any combination of duties related to process improvement, consulting, training, survey design/development, customer service program design, application development, analyzing and presenting trends using data warehousing tools or facilitating and educating large groups Extensive experience working with and communicating with executive leadership, clinicians, and technical teams in a clinical care environment Education and or experience with quantitative and qualitative data analysis and methodologies LEAN or Six Sigma experience preferred Our Values As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. Why MultiCare? Belonging: We work to create a true sense of belonging for all our caregivers Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve Market leadership: Washington state's largest community-based, locally governed health system Employee-centric: Named Forbes "America's Best Employers by State" in 2023 Technology: "Most Wired"health caresystem 15 years in a row Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn Pay and Benefit Expectations We provide a comprehensive benefits package,