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• Learn and understand the HR/benefits landscape of assigned countries by maintaining contents of BDS Knowledge Base.

• Process client submissions and pre-population requests through checking of completeness and accuracy of data, preparing and sending validation queries, interpreting plan documents and client answers, and coordinating with stakeholders (e.g., client, GSS, H&B, GBM) via email or phone calls.

• Adhere to all approved process documents/SOPs, workflows, templates, and training materials.

• Effective understanding and use of the various tools and platforms in the collection, processing and reporting of data.

• Manage and maintain the quality of survey questionnaires by reviewing content and ensuring the survey is aligned with the current country benefits provisions, logging questionnaire changes on a timely manner, and coordinating with local country champions on necessary updates.

• Coordinate and collaborate with the team on a daily basis to ensure quality and timeliness of work though sharing of ideas and best practices.

• Bachelor’s degree required, preferably in a program with emphasis on mathematics or business

• Proficiency in Microsoft Office (Word, Excel and PowerPoint); experience in databases would be an asset.

• Keen attention to details and commitment to excellence • Strong written and verbal communication skills; ability to ask the right questions and seek help where appropriate

• Working within tight deadlines; balancing time across multiple, simultaneous projects that may involve different procedures and project team members

• Collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate

• Structured problem solving and analytical thinking

• Previous benefits or insurance experience a plus

• Proficiency in English required

Willis Towers Watson is an Equal Opportunity Employer