Job Information
WTW H&B Billing Validation Analyst in Taguig, Philippines
You will be responsible for supporting the consultants in the business in generating bills for their clients and ensuring that revenue is recognized according to policies.
The Health & Benefit (H&B) is an internal service center that provides high quality and efficient international benefits business support on both a global and local level. Work performed within the Center includes global benefits database management, reporting and consolidation, benchmarking, contract renewal analysis, claims tracking and resolution and benefit audit support.
As a Billing Analyst within the H&B, you will be part of a team supporting our Asia Pacific clients in premium validation, reconciliation, monitoring and tracking of payment, commission and invoicing work.
The ideal candidate will be detail-oriented and have excellent data manipulation skills. Also, exposure or background in the Finance or Accounting work is required. The position would also require project management skills and customer support / management skills.
You will have the opportunity to:
Enhance your technical knowledge of benefits plans around the world
Enhance data, process and project management skills
Key Activities:
BILLING
Premium billing validation
Reconciliation with Insurer (Outstanding Premiums)
Reconciliation with Client (Outstanding Premiums)
Weekly Income Reporting and Reconciliation (lodging & reviewing)
Monthly Premium Tracker report (to clients and Insurers)
INVOICING
Filing/Renaming of (hard-copy) documents
Invoice creation using eGlobal
Invoice reconciliation (Insurers)
TAT Reporting on E2E Invoice processing
COMMISSION
End-to-End Commission Invoicing (Using eGlobal)
Sends copies of Manual invoices to Clients for Fixed fee set-ups
Accrual report reconciliation
Performance Objectives:
Excellence
Provide support to consultants for the end-to-end billing generation process
Enter events into Project Accounting as imported from system sources (e.g. Oracle OTL, AP, eGlobal)
Process invoice and revenue adjustments (e.g. write-ups, write-downs, gains & losses) off Work-in-Progress (WIP) report edits from consultants
Calculate to-be invoiced amounts / carry-forward balances
Respond to and investigate/resolve billing inquiries from consultants and client, route to other parties when necessary.
Ensure revenue is recognized accurately (e.g. in the right accounting periods, to the correct project locations, correct practice, etc.)
Successfully handle most non-routine issues, and escalate to management issues that cannot be resolved
Ensure all work is performed in accordance with targets
Plan and organize work so that Service Level Agreement objectives are realized
Contribute ideas and actions towards the continuous improvement of processes within area of influence
People
Interface with Clients, Consultants, GDC team, local Finance. Global Finance teams to ensure compliance with cross-team responsibilities
Make strong contributions to the productivity of the team
Work effectively within the team dynamic
Recognize and communicate potential issues to team leader as appropriate; suggest viable solutions for improvement
The Requirements
Oracle (or other ERP platform), Project Accounting, Accounts Receivable experience
Experience in shared services/internal service delivery role desirable
Understanding of accounting processes
Skilled in customer service interactions/ability to communicate with professional mage/customer-focused mindset through various channels (e.g. phone, e-mail, etc.)
Being adaptable to learn new processes, concepts, and skills
Ability to interpret and analyze financial data
Good data entry skills
Ability to pay attention to detail
Ability to resolve exceptions and disputes
Ability to work well under pressure and meet deadlines
Demonstrate high degree of interpersonal, coaching facilitation and negotiating skills
Ability to work in a team as well as independently
Excellent verbal and written communication skills
Ability to be flexible with position duties and scope of work
Strong knowledge of MS Excel
Proficiency in MS Word, Access, and Powerpoint
Associate degree in Management, Accounting, Finance, or related field preferred
WTW is an Equal Opportunity Employer
WTW
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