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J&J Family of Companies [Surgical Vision] Senior Application Support Specialist in Taipei, Taiwan

  • Provide comprehensive, approved customer training on the JJV equipment portfolio, including Refractive suite, Tear Science Catalys and Phaco equipment.

  • Support commercial colleagues as requested by managers to establish application superiority of the JJV products for pre-sales clinical application customer discussions.

  • Provide application optimization of individual surgeon’s settings for surgery for all JJV equipment, follow up with sites to assess needs and develop solutions for the customers.

  • Must interact with Sales, Marketing and Field Service teams, serving as subject matter expert regarding application and equipment issues.

  • Provide 1st line application support for all equipment users in the assigned territory 24/7.

  • Attend annual clinical audit sessions to stay certified as ASM

  • Submit training records and clinical trip reports to Regional ASM on monthly basis

  • Assist in special projects and congresses in the assigned territory and/or other markets as requested by Management

  • Manage and submit expenses, product complaints and feedback, field reporting and daily activities

Qualifications

see above

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