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Aston Carter Licensed Benefit Advisor $21/HR, WFH, MUST HAVE 240 OR 215 HEALTH INSURANCE LICENSE) in Tampa, Florida


The Licensed Virtual Benefit Advisor’s responsibilities include selling and enrolling retirees into appropriate insurance products including but not limited to health, prescription drug, vision, dental plans, and advising Pre-Medicare eligible recipients of their options. This is done primarily through providing Medicare education, conducting needs analysis, and assisting the retirees in selecting an appropriate plan for their needs. Customer service assistance is also offered within or outside of the sales process. BAs maintain the highest levels of integrity, are responsible, disciplined, team players, and produce quality work.

• Ability to consistently provide a “WOW” experience at all customer touchpoints

• Ability to pass licensing exam (if applicable), AHIP, and carrier certifications annually

• Knowledge of Medicare health, prescription drug plan, vision, and dental enrollments. Ability to identify Medicare prospects needs using a needs analysis based selling approach, accurately answering questions, addressing any concerns, and recommending appropriate plans

• Enroll retirees compliantly and efficiently by reading scripting verbatim

• Meet and/or exceed key performance indicators

• Handle inbound service calls by providing accurate and complete information with the intent of enrolling the customer in the appropriate plan

• Actively manage all appointments to follow up with a prospect

• Respond to voicemails within 24 hours, internal chat requests, handle and resolve customer complaints and/or client escalations

• Monitor the internal chat and respond in a timely fashion to any questions or requests

• Deliver a consistently positive customer experience in a highly ethical and professional manner

• Strong computer skills, Microsoft Office proficiency, experience using multiple screens is a plus

• Absorb new information and have the flexibility to adapt to new processes rapidly

• Ability to process a wide range of complex details and articulate the details in simple terms to customers with varying levels of knowledge and education

• Maintain active resident health (and life if required) insurance license, or ability to renew license prior to start date, and any riders required by state (Med Sup/Illness/Critical Care)

• Accurately provide information and follow specific process for test calls


Benefits management, Customer service, Outbound calls, Inbound call, Health insurance, sales

Top Skills Details:

Benefits management,Customer service,Outbound calls,Inbound call,Health insurance,sales

Additional Skills & Qualifications:

Alight Health Solutions is a business unit that assists Medicare and Pre-Medicare eligible retirees in selecting Medicare plans based on their needs. OneSource is a program within ARHS that helps individuals select the appropriate prescription drug plan and/or medical health plan usually for a specific client. As a Virtual Benefit Advisor, individuals will be able to handle all responsibilities from the comfort of their home office. The most successful agents maximize their selling opportunity from October 1st thru December 31st.

Experience Level:

Expert Level

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email ( for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.