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MUFG Union Bank Bank Operations Support Manager in Tempe, Arizona

Bank Operations Support Manager - 10047041-WD


Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020).In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

Some MUFG roles require that individuals be fully vaccinated against COVID-19, subject to medical and/or religious exemptions, if applicable. Should you be selected for an interview, your recruiter will provide additional information.

Job Summary:

Responsible for supervision of non-exempt staff. Ensure efficient operations support, appropriate job skills/knowledge, actively support the Bank's Operational Risk Vision and quality customer service. Provide a high level of responsiveness when working with Branch personnel. Review data and formulate recommendations and decisions within assigned authorities.

Major Responsibilities:

  • Provide supervision to staff as assigned to ensure adherence to policies and procedures, reducing possible risk to the Bank.

  • Provide training to staff, which ensures appropriate skill and knowledge levels. Monitor production standards and service levels.

  • Provide technical guidance and advice to staff on work related problems.

  • Ensure appropriate scheduling of staff hours and work schedules to provide uninterrupted operational support to clients

  • Resolve client and branch complaints or issues, referring and/or advising management of unresolved issues.

  • Demonstrate active bank leadership within the department and with business partners.

  • Ensure staff awareness of compliance requirements within the department.

  • Implement efficiencies and ensure change within unit.

  • Review and approve staff work within established limits and Bank procedures.

  • Responsible for ensuring all internal procedures are current.

  • Establish goals and objectives for individual staff members.

  • Address employee performance issues and administer employee performance reviews utilizing Performance Now application.

  • Escalate potential employee attendance and performance issues to Management and Human Resources.

  • Provide ongoing coaching and mentoring to all direct reports.

  • Assist management with departmental budget.

  • Ability to conduct interviews for job openings to ensure the most qualified candidate is hired.

  • Prepare management reports for standards, service levels and statistical reporting.

  • Prepare management reports on process and unit efficiencies.

  • Conduct on-going process improvement reviews to implement efficiencies and minimize risk.

  • Utilize production management skills to implement and monitor production-reporting tools.

  • Prevention and resolution of audit issues.

  • Maintain satisfactory audit rating.

  • Contribute to shareholder value through implementing efficiencies that maintain or reduce the departments cost efficiency ratio.

  • Promote and ensure a positive perception of the department by business partners and clients.

  • Participate on Bank-wide projects or initiatives including user testing and perform management presentations.

  • Participate in the ongoing contingency recovery plan Responsible for processing user access certifications.

  • Effective problem solving skills.



  • Minimum of 2 – 3 years of supervisory experience or comparable experience.

  • Proven ability to provide direct supervision to others.

  • Independent thinking, research and analysis skills.

  • Intermediate level computer skills required.

  • Excellent written and oral communication skills.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job : Operations

Primary Location : ARIZONA-Tempe

Job Posting : Sep 14, 2021, 6:08:55 PM

Shift: : Day

Schedule: : Full Time

Req ID: 10047041-WD