Job Information
DHL Lead Qualification Representative - Tempe, AZ in Tempe, Arizona
419135BR
Auto req ID:
419135BR
Company:
DHL
Job Code:
Operations_ Specialist
Job Description:
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.
Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine
DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today…
DHL has immediate career opportunities available for a Lead Qualification Representative in our Tempe, Arizona office. This role will qualify leads by telephone and refer to the appropriate sales team.They will perform this by making outbound calls to or accepting inbound calls from prospective clients to determine the customer’s needs, estimated shipment volume, revenue potential, and answer customer questions regarding DHL services.
Key Responsibilities:
Completes telephone calls to establish and qualify leads and prospects for the sales force
Handles incoming customer calls with the intent of extending contact to sell new or additional products and/or services and to provide customer satisfaction and retention
Handles inquiries generated by advertising
Records customer information and maintains data records in appropriate tool
Ensures information is recorded timely, accurately and in a clear understandable manner
Coordinates work activities to achieve the volume expected to meet operational requirements
Cultivating new qualified leads through both cold and warm calls (outbound/inbound)
Position Title:
Lead Qualification Representative - Tempe, AZ
Job Category:
Customer Service
Minimum Education Required:
High School/GED
City*:
Tempe
Additional Qualifications/Responsibilities:
Skills & Qualifications:
Entry level position offering career growth opportunities into DHL’s Sales organization
BA/BS degree or currently pursuing a bachelor's degree preferred
Excellent oral communication skill
Inbound and outbound calling experience a plus
Strong PC skills and a working knowledge of MS Office and CRM
Strong ability to actively listen and determine customer's needs
Highly motivated, competitive, self-starter
Bilingual (Spanish) a plus
Employee Benefits & Incentives
DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:
Competitive Pay
Bonus/Incentive Programs
Retirement Savings – 401K with company match
myShares - Voluntary plan to buy discounted company shares
Medical, Dental, Vision, well-being programs
Tuition Reimbursement
Generous Paid Time Off – Starting at 4 Weeks
Paid Leave
Employee Discount Program
Employee Assistance & Work Life Program
Outstanding training opportunities
State*:
Arizona