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MUFG Union Bank Operations Supervisor in Tempe, Arizona

Operations Supervisor - 10046862-WD


Are you passionate about creating an exceptional client experience?

Discover your opportunity with Union Bank, a division of the Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. At Union Bank, we care about the details that matter most to our clients. We have our clients’ best interest in mind, drawing on more than 150 years of experience to understand their distinct needs and tailor our solutions. We’re part of 180,000 colleagues around the globe striving to be the world’s most trusted financial group. Trust starts with a culture of putting people first and empowering you to achieve your potential. Join Union Bank, where being inspired is expected and creating results is rewarded.

Some MUFG roles require that individuals be fully vaccinated against COVID-19, subject to medical and/or religious exemptions, if applicable. Should you be selected for an interview, your recruiter will provide additional information.


Under guidance of Management, supervises assigned staff, ensuring all functions and activities are conducted within established quality and productivity standards. Assists management in responding to escalated issues and inquires. Use analytical and operational skills to mitigate risk, analyze and approve transactions including exception handling and performs audit, quality control, and/or reporting functions. Adheres to established budget; provides detailed budget variance explanations; participates in budget development process. Ensure Bank policies and procedures are administered properly. Assist Management in the development of methods to increase efficiency, quality, and performance. Make recommendations to Management for Unit improvements or changes, as needed. Promote a safe, productive, harassment-free work environment that encourages peak performance and fosters innovation, employee development, and teamwork.

This position is responsible for managing the staff under the Adjustments Department. The ability to multitask under pressure, think outside the box and handle critical issues with limited supervision from the Department Manager is a must. Should possess the skills and knowledge to research, resolve and address issues in the Department.

Major Responsibilities:

Production and Process Management

  • Effectively schedule staff and make work assignments to ensure that all work unit processing deadlines and service levels are consistently met.

  • Monitor work unit records to ensure that all time accounting, productivity, and statistical measures are accurately and consistently recorded.

  • Monitor performance of work unit to ensure that productivity and quality performance standards are met; provide performance counseling as needed; consistently take appropriate disciplinary action when standards are not met.

  • Make recommendations to upper management for improving/updating productivity or quality standards and statistical reporting for work unit.

  • Continually review processes/procedures for opportunities to improve/enhance customer service and provide recommendations to management and effectively communicate with internal and external customers to resolve customer service issues/problems.

  • Communicate and work closely with both internal business partners, external exchange partners and other financial institutions with check adjustments and settlement.

  • Manage the team and be able to provide feedback on individual and team performance consistently.

  • Conduct the mid-year and performance reviews of all direct reports including talent management and employee development.

  • Organize and schedule team meetings with direct reports and the Department Manager to discuss department updates and potential business risk and issues.

  • Come up with solutions and ideas for process improvement and support projects and initiatives that will benefit the department.

  • Serve as a back-up for the Department Manager with all the duties attached to the role.

Risk Management

  • Ensure that all procedures, policies and controls are consistently followed at all times. Promote a high degree of awareness of risk, risk control measures, and compliance policies and procedures among all staff members.

  • Ensure that all staff members successfully complete all required compliance and other certifications; provide assistance/coaching as necessary.

  • Participate in work unit/RC audits, SOX testing, and business resumption planning and exercises.

  • Provide feedback and recommendations to management on developing potential risks and risk trends along with recommendations for mitigation.

  • Support IAA (Internal Audit), Compliance and SOX (Sarbanes-Oxley Act) compliance testing and exercises.


  • Requires strong leadership skills with proven ability to effectively manage the performance of others.

  • Excellent customer service skills.

  • Detailed knowledge of bank's systems, policies and procedures.

  • Strong interpersonal, written, and verbal communication skills.

  • Demonstrated ability to organize and prioritize work assignments.

  • High degree of initiative, delegation, documentation, and follow up skills.

  • Flexibility and willingness to work additional hours when necessary.

  • 3-5 years previous supervisory experience required.

  • College degree with 5 years of related on-the-job experience preferred.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job : Operations

Primary Location : ARIZONA-Tempe

Job Posting : Sep 14, 2021, 5:50:20 PM

Shift: : Day

Schedule: : Full Time

Req ID: 10046862-WD