Job Information
Expeditors Order Management Agent in Tianjin, China
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
15,000 trained professionals
250+ locations worldwide
Fortune 500
Globally unified systems
Ensure smooth and timely freight process flow.
Ensure accurate and timely data entry into our operating system.
Track and trace Order Management files.
Use workflows on daily basis to manage shipments
Monitor shipment reports to ensure total customer satisfaction
Ensure timely clearance and delivery of freight to customer for Import shipments.
Ensure documents are timely sent and arrival notice communicated to destination for Export shipments.
Ensure accurate and timely client and vendor billing.
Manage intercompany invoice payments (i.e. via AJAX report)
Interact with our customers, arranging their international shipments, meeting customer service standards.
Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others).
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS), Audit requirements, external government regulations or customer’s policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency.
Ensure all customers standard operating procedures are followed and updated in the DLSOP.
Meet KPI standards, per company procedure.
Overseas communications, timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Understanding transportation process of all models is a plus
Hazardous Materials certification (preferred)
Good computer skills (e.g., MS Excel, MS Word)
Fluent in English
6 months to 1-year related experience and/or training; or equivalent combination of education and experience
Meet company standards of 52 hours training per year, including as needed management/leadership training
Excellent organizational skills, time management skills in addition to a professional manner
Positive and willing to help attitude
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results
Expeditors offers excellent benefits
Paid Annual Leave, Sick Time
Group Medical & Accident Insurance
Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
Expeditors
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