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Summary This position is located within the New Sanno Hotel, a world-class, four-star hotel in downtown Tokyo. Incumbent performs a wide variety of work assignments during various shifts within Banquet Operations. This announcement is open year-round. Applications will be reviewed when requested by hiring management. Responsibilities Report for duty with responsibilities as prescribed by the Banquet Manager or F&B Manager. Provides necessary assistance and supplies to employees and resolves minor problems and complaints of the employees. Ensures activities take place as planned with proper equipment, personnel, food and beverages. Incumbent is required to be familiar with scheduled activities. Ensures that work assignments by the shift employees are performed. Makes recommendations to the supervisor regarding the work performance of shift employees Incumbent shall be familiar and comply with the contents of the Navy Food and Beverage Desk Guide and CNIC Instruction 1710.3, as well as all Hotel SOP's and instructions. Maintain proper decorum throughout the banquet events in accordance with prescribed rules and regulations. Documents routine and significant occurrences. Shall give a full and complete report to the Banquet or F&B Manager concerning patorns who violate the rules and regulations including name, rate, duty station, and witnesses. Shall be responsible for familiarizing him/herself with scheduled of events during duty shift, e.g., catering & conference, special events and programs, etc., including any and all particulars that he/she should be cognizant of during the work shift. Check all schedules when entering duty. Assure that activities take place as planned with proper equipment, personnel, food and beverages. In case of deviation from usual operating policy or procedures, bring the situation to the attention of the proper supervisor. Attempt to resolve the problem and, in case of a serious problem, contact the Banquet or F&B Manager. Circulate among patrons as necessary to assure satisfactory services. Ensure we execute the events at the highest quality. Provide support and direction to ensure high quality of products and service is well executed. Explain and enforce hotel policies, procedures and regulations. Maintain order in the facility. Infractions of the rules or poor performance by New Sanno employees shall be reported to the Banquet Manager via his designated representative. Enures that local rules and regulations governing the sale and consumption of alcoholic beverages are strictly enforced. Alcoholic beverages will not be served to patrons less than 20 years of age. Incumbent may serve as a lead in assuring that work assignments by the shift employees are performed; provide necessary assistance and supplies to employees; and resolve minor problems and complaints of the employees, Make recommendations to the Manager regarding the work performance of shift employees. Prior to the end of each event, completes fire safety checks and confirms that unnecessary electrical equipment are unplugged. Secure all doors, check all locks on the storerooms, etc. Assists with the stocking of supplies in Banquet. Ensure all equipment are properly stored and handled with care Secures all doors and windows, check all locks on the bar storerooms, cashier's office, etc. Ensures that all keys are properly secured. Incumbent must present a neat, well groomed, professional appearance at all times and must work harmoniously with co-workers and members of the Food & Beverage Department. Performs other related duties as assigned. Requirements Conditions of Employment Qualifications This announcement is open year-round. Applications will be reviewed when requested by hiring management. Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate possesses the following: A minimum of one year experience which provides knowledge of club, restaurant, business operations, or equivalent leadership experience is required. Familiarity with cash handling procedures and sales operation. Must have a high school diploma or equivalent. Education When education is a basic requirement for the position, or when substituting education for experience, applicants MUST submit a copy of your high school transcripts, college transcript, or a list of courses, which includes grades earned, completion dates, and quarter, and/or semester hours earned as part of your application package. Foreign education must include evidence that it is comparable to education received at accredited educational institutions in the United States. Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency, which is a private U.S. organization. Credential evaluations are not free and applicants are responsible for the cost of the selected service. All substitutions of education for experience will be made in accordance with OPM approved qualification standards. To receive consideration for a non-related degree or eligibility based on a combination of education AND experience, a college transcript is required. All transcripts MUST show student's name and the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study. *If your degree has not been awarded/conferred, you must provide a copy of your HS Diploma or equivalent along with transcript(s). Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education are acceptable to meet positive education requirements or to substitute education for experience. For additional information, please go to the Office of Personnel Management (OPM) and the U.S. Department of Education websites at http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html Additional Information Employees (and family members) who require medical or dental care in the overseas location will be responsible for obtaining and paying for such care. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only. NAF Flexible (FLEX) employees are not eligible for benefits or leave accrual. Direct Deposit of Pay is required. Employees (and family members) who require medical or dental care in the overseas location will be responsible for obtaining and paying for such care. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only. All candidates must reside within the commuting area.