VetJobs - The Leading Military Job Board

Job Description

An Oracle Data Center Technician will be the technical liaison between the technology teams and the Data Center Environment. You are able to troubleshoot and solve all but the most complex infrastructure issues. As a skilled troubleshooter on a wide range of Data Center environment and systems you understand which issues to escalate to the appropriate resolver groups. You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved. Expected to improve current processes, and introduce automation with aim towards simplification.

You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You understand all aspects of the equipment you support. Some travel will be involved.

Basic Qualifications:

• Bachelor of Science degree in Computer Science, Information Systems or equivalent work experience.

• 2-4 years of experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems).

• 3-8 years of experience supporting and troubleshooting distributed, N-Tier applications, software, and operating systems.

• Must have demonstrated expertise in two or more of these areas:

• Systems administration (Linux and/or Windows Servers)

• Networking (DNS, TCP/IP)

• Programming / scripting (Java, Perl, Ruby, C#, and/or PHP)

• Demonstrated examples of process improvement execution

• Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems

• Excellent oral and written communication skills

• Strong influencing skills

• Ability to work independently, with little direct management

• Open to provide after-hours support as needed

• Experience supporting large, Enterprise customers in an Operations environment

Responsibilities

• Act as technical liaison for our technical teams.

• Ability to understand internal customer problem and provide technical solution in timely manner

• Ability to understand customer urgency and sensitivity of problem

• Strong Verbal and Written communication skills

• Ability to speak confidently and communicate clearly with internal customers

• Ability to work well with demanding customer environment and delight customer

• Strong Adherence to Process and be process champion

• Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software.

• Provides escalated 2nd level technical support for complex technical issues which may include leading problem management cases and providing management status.

• Manages escalated support cases and leads appropriate internal technical resources and/or 3rd party vendors to resolution.

• Assist with server operating system and application upgrades, bug fixes and patching.

• Working on standardization projects for both hardware and software under the Oracle technology stack; while providing consistent system uptime as expected in a IaaS environment.

• Ability to quickly learn new technologies and keep up with the latest technologies.

• Advanced knowledge of network architecture and protocols.

• Experience with enterprise administrative scripting using a major scripting language (Powershell, Bash, Perl, etc.)

• Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management.

• Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic.

• Excellent communication skills and ability to interact professionally with a diverse group of customers and staff.

• Experience providing client-facing, direct customer support and service.

• Ability to interact with all levels of an organization in a professional, and tactful manner.

• Ability to work productively in cross-functional teams or resourcefully and independently as an individual

• Ability to perform inventory management

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer