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Kuehne+Nagel National Key Account Manager, Consumer in Tokyo, Japan

You will be part of our Sales + Marketing team, adding your consultative selling expertise + skills to the delivery of Business Growth.

Your Role

Your primary objective will be to develop existing or new business by coordinating all business development actions + triggering opportunities within your specified vertical for larger accounts at a country level. You will do this by working with a variety of internal + external stakeholders, ensuring compliance with our current commercial policy while focusing on the following key objectives.  To directly manage Key Account(s), in accordance with agreed targets, goals and based on company guidelines, eliciting customer needs and selling KN offer portfolio.  To ensure understanding of all customer organizations and decision making processes.  To negotiate rates with customers in alignment with the business units (BU) and ensure rate sheets are documented and maintained as needed by the BU’s  To ensure compliance with the company's sales management processes and systems and ensures correct and timely updates in the customer relationship system (CRM)  To monitor monthly performance against set targets, and ensure that immediate actions are taken in case of deviations (incl. timely / accurate reporting).  To ensure that account plan(s) are in place based on the Key Account Planning Process and template, and are signed off by the respective sales manager.  To effectively hand over and transition new business into operations to ensure that customer requirements and the company's commitments are met.  To conduct regular and structured review sessions with assigned customers including; process for continuous improvement and innovation, review of customer strategy and priorities as well as operational excellence delivery.

Your Responsibilities

  • To directly manage Key Account(s), in accordance with agreed targets, goals and based on company guidelines, eliciting customer needs and selling KN offer portfolio.

  • To ensure understanding of all customer organizations and decision making processes.

  • To negotiate rates with customers in alignment with the business units (BU) and ensure rate sheets are documented and maintained as needed by the BU’s

  • To ensure compliance with the company's sales management processes and systems and ensures correct and timely updates in the customer relationship system (CRM)

  • To monitor monthly performance against set targets, and ensure that immediate actions are taken in case of deviations (incl. timely / accurate reporting).

  • To ensure that account plan(s) are in place based on the Key Account Planning Process and template, and are signed off by the respective sales manager.

  • To effectively hand over and transition new business into operations to ensure that customer requirements and the company's commitments are met.

  • To conduct regular and structured review sessions with assigned customers including; process for continuous improvement and innovation, review of customer strategy and priorities as well as operational excellence delivery.

Your Skills and Experiences

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.

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