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Amazon Program Manager, Global Benchmarking, Standards, and Audit in Tokyo, Japan

Description

Are you interested in defining the future operating model for Amazon’s global delivery operations and creating a world class experience for our customers, associates, and driver partners? Amazon Logistics (AMZL) delivery operations are on pace to become one of the largest parcel carriers in the world. Robust process improvement and development leverages delivery station and driver capacities that are critical to accomplishing that scale. All while delivering a world-class customer experience.

The Global Benchmarking, Standards, and Audit (GBSA) team leads defining, implementing, measuring and improving standard work processes that will drive customer experience and performance improvement within our Japan delivery station network. We are accountable for influencing business-critical decisions that enable scale and deliver consistent, industry-leading performance within our AMZL Operations. We raise the bar on customer experience through lowering costs and supporting our rapid growth. We act as a catalyst for change by driving innovation at the operator level, prioritizing technology initiatives and supporting engineering design innovations.

To be successful in this role you will need to be an influence capable of working effectively with senior leadership across multiple organizations and geographies. You will also need to be a self-starter, proven program leader, diligent project leader, communicator, and problem-solver, with strong analytical skills. You will evaluate opportunities for prioritization and impact, without requiring constant guidance. You will work with cross-functional teams on complex logistics problems, deal with ambiguity and advocate on behalf of the customer.

More Information (Japanese Only)

・Department: Last Mile(AMZL) (https://www.amazon.co.jp/b?node=5637343051)

・Job:Program / Project Management (https://www.amazon.co.jp/b?node=5609904051)

・Location:Tokyo Office (https://www.amazon.co.jp/b?node=5589794051)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp

Key job responsibilities

  • Serve as a trusted intermediary between global teams and local operations to ensure effective adoption of global standards

  • Serve as gatekeeper for change management in assigned process areas

  • Advocate for Japan AMZL in global standards discussions

  • Support process improvements, best practice sharing, and standardization across all Amazon Logistics processes using Lean principles

  • Measure and establish standard rates for standard work to be used for labor and capacity planning

  • Provide metrics inputs that support compliance of standard work and that drives improvements in cost and quality

  • Collaborate with counterparts in other functional areas (Safety, Quality, Learning, Tech) as well as the Operations Engineering team and DS Launch SME team to drive standardization of core process elements to support network growth and scale

About the team

Our mission: We force multiply world-class processes by scaling them globally. We identify, propagate and measure the adoption of standard work to drive continuous improvement across the WW AMZL network.

We are open to hiring candidates to work out of one of the following locations:

Tokyo, 13, JPN

Basic Qualifications

  • Bachelor's degree

  • 4+ years of product / project management experience and related analytical skills

  • Business level of English (written, verbal)

Preferred Qualifications

  • Master's Degree in Engineering or related field

  • Ability to operate at both a strategic and operational level

  • Strong analytical skills paired with hands-on attitude

  • Experience managing tasks with statistical, financial, strategic and operational analysis and modeling involving large data sets

  • Experience working with cross-functional teams in a dynamic environment

  • Ability to deal with ambiguity and handle changing priorities with speed

  • Ability to dig deep and develop innovative ideas for process challenges

  • Excellent communication skills; ability to simplify complex topics for broad audiences

  • Business level of Japanese

  • Excited about working in a diverse group and contributing to an inclusive culture

Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:

https://www.amazon.jobs/en/landing_pages/passivesmoking

就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。

https://www.amazon.jobs/jp/landing_pages/passivesmoking

The salary information can be provided individually prior to the 1st interview

賃金に関する条件は、１次面接の前に個別にご案内することができます

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