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LinkedIn Senior Customer Success Manager - LinkedIn Talent Solutions in Tokyo, Japan

LinkedIn is the world’s largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every day our members use our products to make connections, discover opportunities, build skills and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed. It inspires us to invest in our talent and support career growth. Join us to challenge yourself with work that matters.

We are looking for a Senior Customer Success Manager to join us. Supporting customers in Japan, you will ensure retention of LinkedIn Talent Solutions customers by making them incredibly successful with our products and data.

Acting as an advisor and key point of contact for multiple customer accounts, you will partner with our sales team to make sure new accounts are on-boarded effectively and that existing accounts have the resources, consulting, training and support to achieve a significant return on their LinkedIn investment.

Responsibilities

  • Maintain a deep understanding of our products and industry knowledge to be able to speak with customers about the most relevant features and functionality for their specific business needs

  • Partner with our sales team via proactive customer insights to identify risk

  • Serve as a key post-sales point of contact and assume responsibility for overall customer adoption and escalation management

  • Develop a trusted adviser relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they leverage the solution to achieve full business value

  • Lead initiatives that drive high adoption rates of products through scaled education plans as well as proactive engagement with users across mainly large enterprise accounts

Basic qualifications:

  • BA/BS degree or equivalent

  • 6+ years experience in customer success, account management, training and/or recruitment

  • Fluency in Japanese and English (spoken and written for both languages)

Preferred qualifications:

  • Experience in recruiting or talent acquisition or SAAS customer success

  • Experience in analyzing data trends and client information to identify product or service growth opportunities

  • Presentation skills in online and in-person setting

  • Excellent communication, organizational, project management and time management skills

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