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The FastTrack team is looking for a Senior Program Manager that specializes in helping enterprise customers deploy the Microsoft 365 suite aligned by three solution areas:

• Secure Remote Work to improve productivity

• Security and Compliance

• Modern Management

In partnership with the Microsoft field sales and services teams (Customer Success Unit, Specialist Team Unit, Account Team Unit, Sales Excellence & Operations and Services), this role helps customers transform their business and IT environments through enablement and usage of Microsoft 365.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Engage and develop relationships with select Microsoft enterprise customers to ensure they get the full value of their Microsoft 365 investment.

• Be a trusted technical advisor to provide technical deployment guidance and best practices, design their deployment and upgrade plans, overcome hesitancy, and gain commitment from the customer to move forward with those plans.

• Ensure FastTrack scale resources and partners deliver that plan with the customer and resolve any escalations or delays.

• Serve as the chief deployment coordinator, demonstrating both technical and project governance capabilities.

• Identify customer deployment, revenue, and transformation opportunities through consistently evaluating the customer environment.

• Engage with customer business and technical leaders.

• Coordinate with the customer account teams and partners.

• Deliver briefings on relevant technical solutions and strategies.

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 4+ years experience in technical program/product management, coding, software development/delivery work

• OR equivalent experience.

• 2+ years of customer-facing experience.

• Technical knowledge of the Microsoft 365 suite (Intermediate level across suite, proficient level on at least one workload (e.g., management or security).

• Experience with Microsoft 365 planning and deployment with enterprise customers.

• Adoption and Change Management expertise.

• Project Management and Risk Management experience.

• Experience explaining technical vision, scenarios, roadmap, key solutions, and technical architectures supported by Microsoft 365.

• Deep understanding of markets, customers, and related technology; have the background to provide leadership and a demonstrated effectiveness in and executive client management.

• Experience with customer advocacy and cross-team collaboration.

• Ability to manage multiple workstreams for a single customer entity.

• Growth mindset; drive to stay up to date with changes to enterprise technology.

• Language Qualification: Fluent in reading, writing and speaking Japanese is required

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 8+ years experience in technical program/product management, coding, software development/delivery work or internship experience

• OR equivalent experience.

• 3+ years of customer-facing experience.

• Enterprise-scale experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management.

• Proficient customer communication skills and ability to collaborate within and outside of Microsoft.

• Ability to explain key solutions and technical architectures in Microsoft 365 and associated technologies.

• Proven track record delivering on team revenue or usage targets.

• Business level English is preferred.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .