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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

• Reporting to Japan GTM Finance Director

• Main coverage will be supporting Japan ServiceNow Customer Outcome (Professional and Customer Success)

• Contribute to the financial planning process, helping develop the annual operating plan, budgeting and quarterly forecasting

• Partner with Customer Outcome Operation team for topline forecasting processes (monthly and quarterly forecasts, scenario modeling)

• Partner with teams to manage headcount, Opex, and Capex forecasting

• Lead the P&L modeling

• Analyze financial results and communicate important messages to senior management optimizing our performance

• Create analysis and presentations to help communicate strategic initiatives across the organization

• Work with the Functional leads to provide management reporting, accounting and compliance understanding of global and local operational initiatives

• Support our businesses with financial insights and development of performance metrics

To be successful in this role you have:

• Must be already authorized to work in Japan

• Fluent in both English and Japanese

• 5+ years experience

• Interest in understanding beyond the "what" as to the "why"

• A prior background in Product FP&A, equity research, investment banking, or similar background that understands both financial and operational metrics

• Analytical mindset, financial modeling and reporting abilities

• Advanced Excel and PowerPoint skills

• Proficient in working in large datasets and identifying trends / anomalies against expectations

• Experience with Anaplan, BPC, SAP, Business Objects, Tableau, or other BI tools preferred

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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