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Description

Are you ready for an opportunity to unleash your creativity, engage in problem-solving and drive change? The Amazon Web Services (AWS) Marketplace team is looking for a Support Engineer to join our fast-paced team.

AWS Marketplace is transforming the way customers find, buy, deploy and govern software, data and services in the cloud. This is an exciting opportunity to help deliver on our mission to bring Amazon’s e-commerce expertise to cloud software and fundamentally change how software is discovered, purchased, and deployed by AWS customers. This rapidly growing business within Amazon Web Services offers a creative and entrepreneurial work environment. At AWS, every employee is viewed as a business owner who is individually responsible for pointing out problems and leading improvements when opportunities arise to innovate and drive solutions that delight our customers.

We are looking for a customer-centric Support Engineer to join the AWS Marketplace Managed Catalog Operations (MCO) team. The MCO team owns operational interaction with 3rd party software providers and is responsible for building and owning relationships with sellers, providers, peer teams and Amazon stakeholders. We manage the content acquisition from providers and drive end-to-end management of content ingestion within Amazon systems including product ingestion, onboarding, coordinating, troubleshooting, technical support and quality.

As a Support engineer on our team, you’ll be responsible for product ingestion, seller onboarding, coordinating, troubleshooting, and providing quality technical support to Sellers and teams across AWS Marketplace. You will dive deep into technical details, diagnose and reproduce issues with Amazon technology products, guide customers and share best practices. Support Engineers on our team consistently strive to improve seller experience by delivering quality technical support and driving process improvement. You will build collaborative relationship with sellers, engineering, program and product managers to support new product feature launches, new projects and events like Re: Invent. You will use raw data to create compelling and actionable insights to improve our operations and quality of service to our customer.

About the team

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

On-Call Responsibility

We have a shift rotation across our globally located teams. On-call is responsible for 12-hour rotation from Monday to Sunday during daylight hours. We rotate our on-call responsibilities within the team which means you will be on-call at least once a quarter.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

We are open to hiring candidates to work out of one of the following locations:

Tokyo, 13, JPN

Basic Qualifications

• Bachelors in Computer Science, Information Systems, Engineering or equivalent work experience

• 2+ years of experience in a technical and hands-on customer-facing role (E.g. Support Engineer, Technical Account Manager or Network Administrator)

• Experience with Linux or Windows system administration

• Experience with networking, virtualization and Cloud Computing concepts

• Bi-lingual - English and Japanese language skills

Preferred Qualifications

• Experience analyzing complex data, identifying problems and implementing solutions

• Working knowledge of AWS products and technologies (EC2, S3, Lambda, Docker, etc.)

• Demonstrated time-management proficiency for dynamic prioritization and decision-making to deliver results in a fast-paced, data driven environment.

• Effective written and verbal communication for explaining complex concepts to technical and non-technical audiences.

• Working knowledge of shell/bash/Python

• One or more cloud certification(s) (AWS or Linux)

• Mandarin, Cantonese or Korean language skills

Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:

https://www.amazon.jobs/en/landing_pages/passivesmoking

就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。

https://www.amazon.jobs/jp/landing_pages/passivesmoking

The salary information can be provided individually prior to the 1st interview

賃金に関する条件は、１次面接の前に個別にご案内することができます