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Hy-Vee Food Stores Manager Store Operations - Full Time in Topeka, Kansas


5820 Westown Parkway

West Des Moines, Iowa 50266


Asst. Store Director

Manager of Store Operations

Manager of Perishables

Manager of General Merchandise






Assists the store director in overseeing the store and acts on issues in the absence of the director.


Accountable and Reports to (Job Title): Store Director

Positions that Report to you (Job Title): Assistant Managers of Store Operations/Perishable/GM,

Assistant Managers, 2nd Assistant Manager, Department Managers, Accounting Coordinator, DSD Coordinator, Scanning Coordinator,

All other positions not listed above


  • Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.

  • Makes an effort to learn customers' names and to address them by name whenever possible.

  • Assists customers by: (examples include)

    • escorting them to the products they're looking for
  • securing products that are out of reach

  • loading or unloading heavy items

  • making note of and passing along customer suggestions or requests

  • performing other tasks in every way possible to enhance the shopping experience.

  • Answers the telephone promptly and provides friendly, helpful service to customers who call.

  • Responsible for perpetuating the fundamental values of the Hy-Vee culture. This involves: honesty; integrity; friendliness, and caring for customers and employees; demonstrates sincerity, respect, and high levels of ethics and morals; dedicated to proving the best products and values; shares information; being fair in how customers, suppliers and employees are treated; demonstrates good manners; shows dignity; and is involved in helping the company improve and grow.

  • Forecasts and reviews (may write) the store labor schedule within the store director's guidelines.

  • Recruits, interviews, selects, orientates, and trains new employees.

  • Determines specific prices and blends sections to meet store director's pricing strategy.

  • Ensures proper training, handles employee issues, and coordinates disciplinary procedures when necessary.

  • Assists the store director in overseeing the store and acts on issues in the absence of the director.

  • Coordinates the actual physical inventory for the store, verifies the accuracy of the information and puts together the P & L as requested by the store director.

  • Meets with sales reps and determines new items, special purchases, and determines prices and merchandises the product.

  • Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.

  • Coordinates in-store promotions and store donations.

  • Ensures the store standards for customer service, employee relations, cleanliness, and overall profitability are met.

  • Coordinates the performance evaluation process and reviews all part-time employees (at least annually).

  • Explains store services to potential personal and business account customers to generate additional business for the store.

  • Coordinates safety procedures to provide a safe and healthy work environment for employees and customers.

  • Oversees building/ground maintenance and all store sanitation to ensure they meet with the store director's guidelines.

  • Attends company meetings as requested (may require an overnight stay) and disseminates the information to store level employees.

  • Coordinates corporate events, special store events, store meetings as directed and is involved in community activities.

  • Oversees cash accountability, accounting procedures, audits to ensure compliance, and investigates potential problems.

  • Ensures proper customer service throughout the store and addresses specific customer issues.

  • Adheres to company policies and individual store guidelines.

  • Reports to work when scheduled and works expected number of hours.


(These are considered occasional in nature)

  • Completes required in-store department training, testing, as well as the Dale Carnegie Basic class.

  • Pursues retail educational opportunities and continuing education whenever possible.

  • Assists in all areas of the stores as needed.

  • Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.

  • Recommends cost reduction programs.

  • Works with department heads and other designated personnel regarding schedules, labor issues, product purchasing, and merchandising to meet their specific goals.

  • Responsible for checking of competitors pricing as requested by store director.

  • Replenishes product and designs and constructs displays.

  • Performs other job related duties and special projects as required.


Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others. Selects new employees and acts on employee problems. Has the authority to recommend and approve employee transfers, promotions, discipline, discharge, and salary adjustments.


§ Must have the ability to use logical or scientific thinking to solve problems and several abstract and concrete variables.

• Must have the ability to do arithmetic, Algebraic and Geometric calculations.

• Must be able to report, write, or edit articles for publication; prepare and deliver presentations; interview, counsel or advise people; evaluate technical data.

• Must be able to physically perform light work exerting up to 20 pounds of force occasionally.

• Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, and field of vision.

• The following physical activities are necessary to perform this job: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing and repetitive motions.


This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment.


Pallet jack, box cutter, cash registers, knives, department power equipment, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, delivery vehicle, ordering machine


Has access to confidential information including salaries/wages of employees, employee files, and sales and profit information.


Authorized to purchase merchandise and supplies and order repairs on equipment.


Has daily contact with customers, employees, suppliers/vendors, and the general public. Has occasional contact with federal or state regulatory agencies regarding inspections.


High School or equivalent experience.


One or more years of store management experience.


Your signature indicates that you have reviewed this Job Description and agree with its contents.

(Signature of Employee)


(Signature of Department Manager)


(Signature of Store Director)