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We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The Opportunity

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

At Manulife the Global Retirement Team within Global Wealth and Asset Management Segment, is looking for a rock star Intermediate Cloud-native Engineer who is excited to participate in the successful implementation and support of AWS Connect and Contact Center modernization. You will have an amazing experience as a Intermediate engineer, designing, engineering, testing, maintaining, and improving software applications within Agile squads.

We are looking for someone with:  

• Minimum of 3+ years of AWS software engineering experience

• Experience in designing and implementing Framework and API / Service Layer such as NodeJS, Spring Boot (Rest Template, Feign Client, Zuul, Sleuth/Zipkin, Hystrix and Maven), Swagger, Stoplight.io, Node/Express.

• Core programming experience using Java .

• Solid understanding of security protocols such as Oauth2, AuthN/AuthZ.

• Experience implementing multi-factor authentication, single sign-on and Identity management.

• Experience in Cloud PaaS and microservice architectures in Kubernetes and AWS

• Demonstrated experience in designing, coding, testing, and supporting multiple AWS Connect implementations.

• Proficiency with AWS native services that integrate with AWS Connect, including EC2, S3, Cloudwatch, Autoscaling, Lambda , Lex , Polly , Kinesis , RDS , Contact Lens, Contact Control Panel (CCP) . and DynamoDB .

• Practical experience with integrating AWS Connect and Salesforce CTI.

• Experience implementing Infrastructure as Code (IaC) and configuration management tools such as AWS CloudFormation, AWS CDK, Ansible, Chef, and Terraform.

• Understanding of the AWS Well-Architected Framework and experience establishing new AWS environments or modifying existing ones to align with AWS WAF.

• Knowledge of TekVision or Cyara automated testing of call flows and call experience.

• Knowledge in SonarQube, Fortify and Snyk

• Experience in Agile scrum methodologies and experience of working in an Agile team

You will stand out if you have:  

• Experienced in grasping high level *solution architecture *

• API engineering and integration experience

On the job you will:  

• Participate and contribute as part of an agile team.

• Develop application components that are reusable, efficient, and easy to maintain

• Build new and refactor existing code to improve reliability, performance, and maintainability.

• Research, evaluate, and prototype emerging technologies

• Mentor Associate Software Engineers

• Collaborate closely with team members and architects in an Agile environment

• Work closely with other squads to drive innovative solutions to meet business needs

• Work closely with software engineers to establish best practices for development, testing, and delivery

What motivates you?

• You obsess about customers , listen, engage and act for their benefit

• You think big , with curiosity to discover ways to use your agile mindset and enable business outcomes

• You thrive in teams, and enjoy getting things done together

• You take ownership and build solutions, focusing on what matters

• You do what is right , work with integrity and speak up

• You share your humanity , helping us build a diverse and inclusive work environment for everyone 

Our commitment to you

•  Our mission; to be a part of making Decisions Easier and Lives Better

• A leadership team dedicated to your growth and success 

• A bold ambition and set of goals to be a leader in driving transformation in our industry

• Our best. Every day. 

•  

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$74,270.00 CAD - $137,930.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.