Job Information
City of Toronto COORDINATOR VENDOR MANAGEMENT in Toronto, Ontario
COORDINATOR VENDOR MANAGEMENT
Job ID: 50592
Job Category: Finance, Accounting & Purchasing
Division & Section: Corporate Real Estate Management, Business Management
Work Location: Metro Hall, 55 John Street
Job Type & Duration: 3 Full-time, Permanent & 1 Full-time, Temporary (12 months) Vacancies
Hourly Rat: $45.98 - $50.40 (2024 Rate)
Shift Information: Monday to Friday, 35 hours per week
Affiliation: L79 Full-time
Number of Positions Open: 4
Posting Period: 18-OCT-2024 to 01-NOV-2024
This is an opportunity to advance your career and join a team of diverse and dynamic facility and project management professionals, as the City of Toronto's Corporate Real Estate Management (CREM) Division is striving towards becoming a leader within the industry. With a business goal of evolving into a first-class, full-service division that provides proactive customer service, strategic facilities management and an organized and consistent approach to construction project delivery, CREM is driving change to our culture, business and technology.
Our people are at the heart of our transformation into a strategically aligned operational structure equipped to serve customer needs today and into the future. We are emerging as a thought leader and the place to be!
About the Role:
We are looking for a Coordinator, Vendor Management (Vendor Manager) who will oversee multiple vendor relationships as the main point of contact, and be responsible for all aspects of contract management including but not limited to dispute resolution, vendor performance management, and support associated activities for vendors/categories managed by the team.
This engaging role offers the opportunity to enjoy a wide array of City of Toronto Employee Benefits, subject to eligibility. Working arrangements will include a blend of in-person collaboration and working from home. We take learning and development seriously. As a member of our team, you will have access to training opportunities and be able to utilize the latest tools and techniques while working alongside highly talented and experienced professionals. You will be coached and provided with opportunities to further develop your leadership and technical abilities.
If you are an enthusiastic and customer service-driven professional, adaptable to change and willing to contribute, we are looking for you!
Major Responsibilities:
Working alongside a team of Vendor Management Coordinators (Vendor Managers) within Business Management, you will develop, formalize, implement and establish a vendor management system to facilitate effective vendor performance for the CREM Division. A collaborative leader, you will work cross-functionally across teams within CREM to ensure that vendor performance scorecards are implemented and monitored for all programs, and work with CREM's Management Team to generate monthly, quarterly and annual reports and dashboards against set KPIs.
Skilled in identifying best practices, and establishing KPIs and opportunities for improvements in service delivery, you will define business improvement initiatives in consultation with clients and key stakeholders, and determine the focus, scope, objectives, methodology, activities and timing for the same. You will also develop metrics for suppliers and use these metrics to monitor and evaluate supplier services, as well as facilitate the maintenance and reporting of benchmarks and performance metrics across the CREM Division.
Your drive for quality results will see you evaluating suppliers on the basis of quality, pricing and timely delivery of services. You will be responsible for maintaining and reviewing documentation such as records of purchase items, validation of costs, service delivery and inventory, and also assess findings of potential risks from Quality Assurance reviews in order to develop solutions for improved outcomes. You will also be expected to make recommendations to the team Manager and Director to support management functions and improve the overall efficiency and effectiveness of service delivery.
As Coordinator Vendor Management (Vendor Manager), you will be considered a valued source of technical advice and expertise, and, as such, be able to identify and apply industry best practices and standards pertaining to vendors and contract management and develop and implement strategies based on key performance indicators to improve supplier performance, service delivery and customer satisfaction, while optimizing service costs.
Key Qualifications:
Your application must describe your qualifications as they relate to:
Post-secondary education in Business Administration, Purchasing, Facilities Management or a relevant field, or an equivalent combination of education and experience.
Considerable experience managing vendors and service contracts in a large public or private sector organization.
Considerable experience resolving vendor disputes and non-conformance, and facilitating contract negotiations.
Analytical skills in managing, maintaining, assessing and reviewing data, standards and services to identify best practices, and establish KPIs and opportunities for improvements in service delivery.
Considerable experience working with technology and a variety of software packages, including MS Office (e.g. Word, Excel, and PowerPoint,) and ERP systems such as SAP, ORACLE, etc.
Considerable experience conducting detailed facilities management services research or analysis, and preparing reports, briefing notes and fact sheets to present complex information to a variety of audiences.
Considerable experience completing the strategic sourcing of facilities management/building service contracts in a corporate real estate environment.
Advanced problem-solving, conflict resolution, time management and prioritization skills, including planning, organizing and coordinating projects and assigned tasks.
Strong customer focus and the ability to foster and maintain effective stakeholder relationships, utilizing initiative to devise innovative, best practices, customer service solutions.
Advanced communication (verbal, written and presentation), negotiation and interpersonal skills and the ability to work independently and also collaboratively within a team environment.
Knowledge and understanding of construction and maintenance practices and terminology of building structures, life safety and mechanical systems.
Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.
NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:
City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment toemployment equity (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request . Learn more about the City’sHiring Policies and Accommodation Process (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .