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Scotiabank Director, Digital Product Management in Toronto, Ontario

Director, Digital Product Management

Requisition ID: 200748

We are committed to investing in our employees and helping you continue your career at Scotiabank.

We are looking for a Director, Digital Product Management to spearhead the growth and innovation of our Digital Payments product portfolio, fostering a culture of excellence and customer-centric product development. Reporting to the Head of Product, Payments, Data and AI, this is a key role responsible for setting the strategic direction and implementation of digital payments capabilities rooted in understanding and delivering on market needs to further Scotiabank's digital mandate.

Is this role right for you?

  • Autonomously drive short- and long-term product vision, strategy, goal setting, and execution for the established payment journeys and payment products across domestic and cross border payments

  • Engage & cultivate deep relationships with key stakeholders from Retail Deposits, Payments, Unsecured Lending, Fraud and Enterprise Payments

  • Prioritizes, negotiate, and remove obstacles to ensure quality digital product launches

  • Collaborate with the Engineering & Design teams, providing them business context and engaging them to build the right products on time

  • Cultivate an inclusive, diverse, trusted, empowered, safe and fun working environment for the team promoting professional growth and a high-performance ethos

  • Focus on key metrics such as adoption, NPS, performance, continually optimizing for customer engagement and satisfaction.

  • Staying abreast of key market and regulatory changes, and ensuring competitiveness and compliance throughout the product development process

  • Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to Operational, Compliance, AML/ATF/Sanctions, and Conduct risk

Do you have the skills that will enable you to succeed in this role?

  • 8+ years of experience in a role building customer facing digital products, preferably focused on payments

  • Proven track record of managing end-to-end digital payment solutions for retail and small business segments and strong appreciation for the payment modernization efforts underway in Canada & globally

  • Strategic thinker with a history of developing and realizing product visions based on customer insights.

  • Exceptional problem-solving skills and have a flair for getting things done

  • Experienced executor capable of juggling and prioritizing across multiple high-stakes projects without compromising attention to detail to deliver digital initiatives from inception to delivery

  • Curious and experimental mindset to drive innovation amidst uncertainty

What's in it for you?

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 

  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here ( . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.