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BMO Financial Group Senior Demarket Analyst in Toronto, Ontario


100 King Street West

Job Family Group:

Customer Shared Services

Senior Demarket (AML) Analyst – AML FIU

The Demarket (AML) Analyst is accountable for the day to day activities associated with customer communications, escalations, and high-level risk assessments at the direction of the Demarket Manager and in conjunction with the Lines of Business (LOBs). The incumbent is accountable for all tasks associated with the offboarding of products identified for closure such as producing correspondence and documentation for impacted internal and external parties, communication with the LOBs, follow-up on the status of accounts and documenting/tracking completion of assigned files. The Demarket Analyst will perform checks to ensure accuracy and completion of documentation in files and systems. The Demarket (AML) Analyst is also responsible for assessing reputational, operational, and other risks to the Bank over the course of their daily duties.


Business Delivery & Operational Effectiveness• Communicate with various lines of business and stakeholders• Draft correspondences and prepare packages to be delivered to impacted parties• Communicate the delivery of correspondence to our lines of business with direction/instructions• Update and manage our databases and maintain accuracy and completeness of information entered.• Manage the Corporate Compliance telephone line and track the calls on a database• Follow through on process end to end with our affected branch partners including issuance of first reminders• Provide input when required, for analysis and reporting on information from various systems for the purpose of analyzing patterns and identifying emerging trends.• Additional tasks include ordering of shipping materials and returning calls from various lines of business in regards to files or AML related issues.• Assist in preparing reports for Sr. Management teams

Client & Relationship Management• Contribute to problem and event management efforts as required, ensuring resolution is completed as quickly and efficiently as possible.• Build, develop and maintain strong relationships with internal and external partner groups• Leverage knowledge and experience to provide creative solutions, influencing partners and employees at all levels towards achieving a consensus on recommendations• Communicate with customers to tactfully deal with queries and concerns and ensure that telephone messages are dealt with within defined time frames.• Provide initial feedback on files, working with Specialists and Investigators to ensure completion and accuracy of submissions and follow-up enquires.

Risk Management and Control• Ensure audit & technology regulatory requirements are met, taking action as prescribed by the AML FIU to engage required stakeholders as issues are identified.• Provide information and insights to the Demarket Manager / Sr. Manager regarding changing conditions and trending in the marketplace to support strategic and operational decision making.• Ensure that where applicable, escalations are dealt with expeditiously and within prescribed time frames if applicable.• Ensure adherence to all aspects of First Principles, our code of Business Conduct and Ethics, including individual accountability as it relates to potential conflicts of interest, safeguarding of customer information, trading in securities, anti-money laundering, privacy and disclosure of outside business activities.• Ensure audit systems, processes and tools are effectively utilized to prevent, detect, and manage reputational and financial risks• Continuously seek out, make recommendations for, and implement process improvements• Maintain tracking database and provide accurate and timely reporting to senior leaders with appropriate analysis and recommendations for risk mitigation• Address deficiencies and arrears in files under management, to identify and close gaps wherever and whenever possible.

Change & Innovation• Reduce AML exposure by recommending changes to processes, technology etc. that are cost effective and maintain a high level of customer service.• Proficiency: The role will also require that the individual is proficient with the various systems and programs utilized within the bank and AML FIU to ensure proper documentation and reporting of information with regards to the demarketed/re-demarketed accounts.


3-5 years of relevant experience and a post-secondary degree in related field of study or an equivalent combination of education and experience.In-depth knowledge of bank systems, platforms and applications; technology, ethics and security

Knowledge of risk and regulatory requirements as they apply to financial crimes is an asset.

Knowledge of banking products, services, processes, and organization is an asset.

Specialized knowledge from education and/or business experience.

Verbal & written communication skills - In-depth.

Collaboration & team skills - In-depth.

Analytical and problem solving skills - In-depth.

Influence skills - In-depth.

b) Skills:Organizational skills (strong)Communications (strong)Accuracy and attention to detail (strong)Microsoft Office skills (working)Ethics and security (In-depth)Solution OrientedTime ManagementEthics and security (In-depth)Bilingual skillset would be considered an asset

Develops solutions and makes recommendations based on an understanding of business strategy and stakeholder needs.

Provides advice and guidance to assigned business/group on implementation of solutions.

Helps determine business priorities and best sequence for execution of business/group strategy.

Conducts independent analysis and assessment to resolve strategic issues.

Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.

Builds effective relationships with internal/external stakeholders (e.g. law enforcement agencies and other Financial Institutions to collaborate in investigations).

Ensures alignment between stakeholders.

Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.

Identifies business needs, provides content/develops tools and training programs; may include delivery of training to audiences.

Analyzes and assesses incidents or cases that may be complex and require knowledge on several different product lines.

Prepares reports, notifications and activity/case filings per guidelines and standards.

Supports the planning and implementation of programs designed to minimize risk exposures and maximize the efficiency and effectiveness of the analytical processes.

Provides input and develops recommendations for process and customer service improvements.

Stays abreast of financial crimes risk trends, relevant regulations and compliance standards.

Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.

Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.

Documents actions and information found throughout the investigation to develop and maintain account/case files.

Develops and maintains an understanding of the financial crime management processes, frameworks and techniques.

Gathers and formats data into regular and ad-hoc reports, and dashboards.

Analyzes data and information to provide insights and recommendations.

Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.

Provides notification, information and instructions to internal/external stakeholders related to incidents as necessary.

Focus may be on a business/group.

Thinks creatively and proposes new solutions.

Exercises judgment to identify, diagnose, and solve problems within given rules.

Works mostly independently.

Broader work or accountabilities may be assigned as needed

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.