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Description

We are seeking a Customer Service Manager to join our Trevor, WI area client's team. This role involves overseeing the customer service operations within the organization, ensuring the delivery of high-quality service while implementing strategies for improved customer service. This is a key role within our organization that directly impacts customer satisfaction and our company's reputation.

Responsibilities:

• Develop, implement, and maintain department objectives to ensure a high level of customer satisfaction.

• Manage sales support and account support functions within the department.

• Handle various customer service activities, ensuring efficient and effective resolution of customer issues.

• Oversee the processing of customer credit applications and maintain accurate customer credit records.

• Utilize CRM to manage customer interactions and data.

• Handle customer inquiries, providing timely and accurate responses.

• Monitor customer accounts and take appropriate action as necessary.

• Oversee order entry processes to ensure accuracy and efficiency.

• Manage customer quotes and pricing arrangements, ensuring competitiveness and profitability.

• Implement and manage contract pricing agreements with customers.

Requirements

• Proven experience in a customer service management role

• Strong knowledge and understanding of CRM systems

• Proficiency in handling customer service operations, including order entry and customer quotes

• Experience in managing customer pricing and contract pricing

• High level of professionalism and ethical standards

• Proficiency in Microsoft Office Suite, particularly Excel and Word

• Bachelor's degree in Business Administration or related field is preferred, but open to relevant experience

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .